Hyquishia Singleton
Durant,MS
Summary
Proven track record in enhancing customer relationships and upselling services, demonstrated at Sagility. Expert in complaint resolution and interpersonal skills, I excel in driving satisfaction and repeat business. Developed efficient document control systems, significantly improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sagility
Nashville, Tennessee
10.2024 - 01.2025
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Utilized project management tools to track problem-solving initiatives and outcomes.
- Identified, corrected, and reported data entry errors.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Delivered constructive call process feedback.
- Managed customer concerns with calm demeanor and knowledgeable service.
Life Insurance Agent
My State Health
Memphis, Tennessee
03.2021 - 06.2023
- Monitored policy renewals and contacted clients to discuss renewal options and changes.
- Educated clients on the importance of life insurance and financial planning.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Assisted clients with claims processes, providing guidance and support.
Education
High School Diploma -
Holmes Central High School
Lexington, MS05-2022
Skills
- Account updating
- Complaint resolution
- Scheduling
- International sales support
- Service upselling
- Document control
- Damage mediation
- Call logging
- Database research
- Resolving issues
- System documentation
- Customer relationship management
- Interpersonal skills
Timeline
Customer Service Representative
Sagility
10.2024 - 01.2025
Life Insurance Agent
My State Health
03.2021 - 06.2023
High School Diploma -
Holmes Central High School
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