Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Hyrum BEGAY

Thornton,CO

Summary

  • A proven leader with extensive experience in managing teams and driving results through effective delegation and conflict resolution. Skilled in refining delivery processes and implementing innovative technologies to enhance operational efficiency. Consistently achieves organizational goals through strategic planning and motivational leadership. Highly adaptable, with a strong commitment to thoroughness and quality in all assignments.

Overview

19
19
years of professional experience

Work History

Route Sales Representative

Frito Lay
Thornton, CO
09.2024 - Current
  • Sales Performance & Achievement: Consistently met a sales plan of $25,000 to $30,000 weekly.
  • Account Management: Managed 30 customer accounts, demonstrating strong organizational skills.
  • Customer Excellence: Achieved the highest level of customer satisfaction through daily interactions, working independently to unload orders, merchandise the products, work with store managers to increase sales.
  • Adhered to company safety policies while operating company vehicle.
  • Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.

Operations Manager

Pettus Logistics
Thornton, CO
07.2020 - 08.2024
  • Ensure effective management and coaching of 60 to 100 drivers to achieve 100% compliance across all areas, preventing any contractual breaches.
  • Achieved a reliability score exceeding 100% to capitalize on additional Amazon route opportunities, leading to a 2.5% increase in volume share.
  • Trained 65 drivers to attain the top rating on the delivery service scorecard.
  • Consistently delivered an average of 40,000 packages a week, while maintaining a top-tier rating in both overall performance and safety compliance.
  • Established and led daily meetings and leadership sessions, focusing on key initiatives to boost business growth by 15%.
  • Oversaw dispatch, routing, and real-time problem-solving for a high-volume delivery network.

Customer Service Representative

Open Table
Denver, CO
01.2017 - 01.2018
  • Managed incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
  • Follow communication procedures, guidelines, and policies.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Provide accurate, valid, and complete information by using the right methods/tools.

Floorwalker

Cheddars
03.2015 - 12.2017
  • Worked effectively with restaurant team members ensuring customer satisfaction in fast-paced environment
  • Trained new employees on responsibilities and general health and safety procedures
  • Assisted in creating a high-end dining environment and pleasurable experience for all restaurant guests
  • Consistently assisted in leadership opportunities to run front of house operations

Lead Generation Representative

Team Snap
10.2015 - 03.2016
  • Develop sports management opportunities through research, customer service and outbound calls
  • Facilitate meetings for probable prospects, Team Snap sales reps, and account executives
  • Demonstrate strong interpersonal and communication skills to support the development of organization
  • Create email campaigns and attend nationwide sales conferences to enhance products for customers
  • Assist sales and marketing with additional projects as they arise

Culinary Manager

Olive Garden
11.2006 - 08.2015
  • Interviewed and hired new employees that would bring diversity and dedication into the workforce
  • Supervised daily operations through standup meetings to mitigate organizational risks
  • Evaluated financial reports and instilled appropriate actions
  • Coped with conflicting points of view by upholding integrity and demonstrating fair-mindedness

Education

Some College (No Degree) - Airframe And Powerplant

Redstone College
Broomfield, CO

Skills

  • Client relations management
  • Solution-focused
  • Team support
  • Leadership
  • Adaptability
  • Technical proficiency
  • Customer-focused
  • MS Office Suite
  • SalesCloud
  • Adobe Suite
  • Netradyne
  • Problem-solving abilities
  • Physical stamina
  • Reliability
  • Chime
  • Slack

Accomplishments

  • Assisted in opening several Olive Garden restaurants across the United States
  • Recognized for exceptional service for 6 consecutive years by the Corporate Office

References

References available upon request.

Timeline

Route Sales Representative

Frito Lay
09.2024 - Current

Operations Manager

Pettus Logistics
07.2020 - 08.2024

Customer Service Representative

Open Table
01.2017 - 01.2018

Lead Generation Representative

Team Snap
10.2015 - 03.2016

Floorwalker

Cheddars
03.2015 - 12.2017

Culinary Manager

Olive Garden
11.2006 - 08.2015

Some College (No Degree) - Airframe And Powerplant

Redstone College

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Hyrum BEGAY