Summary
Overview
Work History
Education
Skills
Internships And Awards
Affiliations
Languages
Timeline
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Hyrum Hansen

Hyrum Hansen

Idaho Falls,ID

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Go-fer-it Express
08.2024 - 02.2025
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Delivered packages to customer doorsteps and business offices.

Laborer

Price Construction
02.2024 - 07.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Mixed and poured concrete for variety of projects.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Helped with erecting scaffolding and ladders.
  • Operated forklifts and boom lifts to complete various tasks.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.

Cashier

Broulim's Supermarket
11.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Bilingual Customer Service Representative

Melaleuca
04.2023 - 07.2023
  • Assisted customers with Spanish and French-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in English, Spanish, and French languages.
  • Gained customer trust by providing knowledgeable and accurate information in English, Spanish, and French.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for English, French, and Spanish-speaking customers.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Documented customer service policies, scripts and procedures in English, Spanish, and French.
  • Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Janitor

Applebee's
11.2022 - 11.2022
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Reported damages and hazardous conditions to management for further action.

Virtual Chinese Teaching Assistant

Coursello
08.2022 - 10.2022
  • Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
  • Supported inclusion of students with disabilities in general education classrooms and environments.
  • Improved student comprehension by utilizing engaging teaching methods and multimedia presentations.
  • Continuously sought professional development opportunities, keeping abreast of new teaching methods to enhance instructional effectiveness.
  • Collaborated with fellow teachers to develop interdisciplinary lessons, promoting a well-rounded understanding of course subjects.
  • Promoted a culture of respect and open communication among students, fostering strong relationships between peers and teacher-student rapport.
  • Implemented differentiated instruction strategies to accommodate diverse learning needs within the classroom.
  • Collaborated with co-workers to maintain positive, respectful, clean and safe environment.
  • Increased student participation in class activities by creating a positive and inclusive learning environment.

Virtual English Language Fellow

Georgetown University
02.2022 - 06.2022
  • Implemented a variety of online educational technologies (e.g Zoom, Kahoot, and Nearpod) to engage students and develop their English speaking skills
  • Helped students gain confidence navigating the nuances of American culture
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Applied innovative teaching methods to encourage student learning objectives.

ESL Tutor

Italki
01.2020 - 12.2021
  • Enhanced students' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
  • Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
  • Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
  • Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
  • Adapted lessons to accommodate students with diverse cultural backgrounds, learning abilities, and prior experience in English language instruction.
  • Integrated cultural lessons into the curriculum to broaden students'' understanding of the diverse English-speaking world.
  • Created engaging presentations and visual aids to support student understanding of complex language concepts.
  • Fostered a supportive and inclusive classroom environment where students felt comfortable practicing their language skills openly.
  • Designed interactive group activities encouraging teamwork among students while enhancing their listening and speaking abilities.
  • Participated in ongoing professional development opportunities ensuring an up-to-date knowledge of current trends in ESL education methodologies.
  • Utilized multimedia resources, including films, music, and online tools, to supplement traditional teaching materials and maintain student engagement.
  • Evaluated student progress through regular performance reviews, adjusting future lesson plans accordingly to address identified areas for growth.
  • Assisted students in preparing for standardized English proficiency exams such as TOEFL and IELTS, leading to improved test results.
  • Tracked student progress through regular assessments, adjusting teaching methods to address individual learning needs.
  • Managed classroom effectively by establishing routines, setting expectations, and maintaining discipline throughout lessons.
  • Developed methods to motivate and engage students in learning.
  • Motivated students with accurate feedback and positive reinforcement.
  • Assisted students in developing study skills and strategies.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Maintained records of student assessments, tutoring activities and results.

Food Waiter

Olive Garden Restaurant
08.2019 - 03.2020
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
  • Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
  • Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.

ESL Teacher

Extreme Learning Center
04.2019 - 08.2019
  • Educated students in basics of English grammar and conversational speaking.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students' overall communication skills in English.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Promoted critical thinking to build subject engagement and interaction.
  • Set assessments to measure student progress and identify growth opportunities.
  • Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
  • Facilitated small group and individual instruction to maximize student learning.
  • Adopted new technologies and online platforms to facilitate student learning.

Grocery Bagger

Kroger
01.2018 - 04.2019
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Improved customer satisfaction by providing efficient and friendly bagging services.
  • Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
  • Contributed to store's positive reputation by consistently demonstrating professionalism and dedication to customer service.
  • Increased efficiency by sorting items according to the customers' preferences or needs before bagging them.
  • Upheld high standards of hygiene and sanitation by regularly washing hands and wearing necessary protective equipment while on duty.
  • Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Elevated teamwork among colleagues by sharing best practices and collaborating on daily tasks effectively.
  • Enhanced safety within the workplace by promptly reporting any hazards or accidents observed during shifts.
  • Assisted with maintaining clean and organized store appearance.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Followed safety protocols to prevent accidents and injuries.

ESL Teacher

KNS Institute/Idiomas Watson
05.2017 - 12.2017
  • Supported language development for students with Autism by developing a welcoming and inclusive classroom environment
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
  • Set assessments to measure student progress and identify growth opportunities.
  • Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
  • Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
  • Adopted new technologies and online platforms to facilitate student learning.
  • Developed activities and integrated technology to diversify instruction.
  • Maintained regular class reports and student evaluations in order to evaluate the needs of students and adjust teaching methods accordingly
  • Prepared students for standardized tests like IETLS by teaching test taking strategies and enhancing listening, reading, writing, and speaking skills
  • Organized extracurricular activities like language clubs or field trips related to the course content in order to reinforce learning objectives outside of the classroom setting.
  • Utilized authentic materials and real-life scenarios in lessons, making learning more relevant and engaging for students.
  • Sought out and incorporated feedback from students to continuously refine teaching methods and materials.

ESL Kindergarten Teacher

Nanhai International Kindergarten
01.2015 - 12.2015
  • Taught English to K-4 Chinese children
  • Used Total Physical Response method
  • Gave regular speaking assessments
  • Taught math, science, art, and reading skills
  • Built positive relationships with students and families for safe, trusted learning support.
  • Enhanced classroom management by establishing clear expectations, rules, and routines.
  • Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
  • Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
  • Promoted learning through play with engaging activities, games and lessons.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
  • Recognized children's physical, emotional and social needs for personalized support.
  • Monitored and evaluated student progress through regular assessments and observations.
  • Played games with students to increase understanding of subjects.
  • Reported to parents and administration about student progress.
  • Served as a mentor for new teachers, providing guidance on lesson planning, classroom management, and instructional strategies.
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Fostered social-emotional growth in students through daily morning meetings, conflict resolution strategies, and character education lessons.
  • Enhanced classroom behavior through implementation of positive reinforcement strategy, leading to more conducive learning environment.
  • Fostered safe and welcoming classroom atmosphere, enabling students to feel valued and heard.
  • Supported emotional development by teaching and modeling empathy, patience, and communication skills.
  • Initiated school garden project to teach students about nature, responsibility, and basics of science.
  • Enhanced students' physical coordination and teamwork skills with structured group activities during physical education sessions.
  • Promoted culture of reading and learning by setting up classroom library accessible to all students.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.

Car Detailer

Ray's Chevron
04.2014 - 08.2014
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Provided exceptional customer service and addressed customer inquiries.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained clean, tidy and safe work environment.

ESL Intern

Anglais Avignon
01.2014 - 03.2014
  • Utilized various teaching strategies such as cooperative learning groups, multimedia presentations, and hands-on experiences to accommodate diverse learners'' interests and strengths.
  • Collaborated with colleagues to develop interdisciplinary lessons, creating connections across subject areas for greater understanding.
  • Increased student confidence with targeted feedback and personalized strategies for improvement.
  • Developed collaborative projects for students to enhance communication skills and foster teamwork.
  • Established a positive classroom environment that supported risk-taking, leading to increased participation from all students.
  • Designed engaging activities that challenged students beyond basic comprehension, enhancing critical thinking skills.

Janitor

Brigham Young University Idaho
01.2012 - 08.2013
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.

Restaurant Team Member

Pizza Hut
08.2012 - 04.2013
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.

Janitor

Varsity Cleaners
08.2011 - 01.2012
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained floor cleaning and waxing equipment.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.

Journalist Intern

Standard Journal
05.2011 - 08.2011
  • Enhanced article quality by conducting thorough research and fact-checking before submission.
  • Demonstrated adaptability by covering various beats, including politics, business, entertainment, and sports news.
  • Contributed to the publication''s credibility by adhering to ethical standards in reporting practices.
  • Developed strong relationships with sources to gain exclusive insights for reporting purposes.
  • Collaborated with editors to refine and polish articles, resulting in increased reader engagement.
  • Contributed to team brainstorming sessions, generating fresh content ideas and perspectives.
  • Worked alongside visual journalists to create impactful multimedia packages that complemented written work.
  • Conducted fieldwork for investigative pieces, uncovering newsworthy stories often overlooked by others.

Farm Hand

Scorsbey Farms
07.2010 - 11.2010
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Operated various farm machinery including skid steer, tractor, and one ton truck for efficient land cultivation and crop harvest.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
  • Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
  • Coordinated with local markets to sell farm produce, expanding farm's reach and customer base.
  • Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
  • Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.

Education

Certificate - Web Development

Udemy

Master of Science - Applied Linguistics

Utah State University
Logan, UT
04-2020

150 Hour Certificate - English As A Foreign Language

University of Toronto
07-2015

Bachelor of Arts - International Studies

BYU-Idaho
Rexburg, ID
04-2015

High School Diploma -

Madison Senior High School
Rexburg, ID
05-2007

Skills

  • Classroom Management
  • Digital Teaching Tools
  • Lesson Planning
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable, punctual, and reliable
  • Problem-solving
  • Leadership
  • Forklift, box truck, and delivery van operation
  • Safe driving
  • Loading and unloading
  • Time management skills
  • Fluent in Spanish and French
  • Power tool operation (nail gun, staple gun, skill saw, compound saw, reciprocating saw, drill, impact)
  • Concrete and foundation pouring
  • Framing
  • Ability to read and use tape measure
  • Web Development (HTML, CSS, Javascript, React, SQL, Mongo)
  • Video Production and Photography
  • Vocal Instruction

Internships And Awards

  • United States Senate Intern
  • Anglais Avignon Intern, 2014
  • French Graduate Instructor

Affiliations

  • United States Senate Youth Alumni
  • Virtual English Language Fellow Alumni

Languages

Spanish
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Delivery Driver

Go-fer-it Express
08.2024 - 02.2025

Laborer

Price Construction
02.2024 - 07.2024

Cashier

Broulim's Supermarket
11.2023 - 02.2024

Bilingual Customer Service Representative

Melaleuca
04.2023 - 07.2023

Janitor

Applebee's
11.2022 - 11.2022

Virtual Chinese Teaching Assistant

Coursello
08.2022 - 10.2022

Virtual English Language Fellow

Georgetown University
02.2022 - 06.2022

ESL Tutor

Italki
01.2020 - 12.2021

Food Waiter

Olive Garden Restaurant
08.2019 - 03.2020

ESL Teacher

Extreme Learning Center
04.2019 - 08.2019

Grocery Bagger

Kroger
01.2018 - 04.2019

ESL Teacher

KNS Institute/Idiomas Watson
05.2017 - 12.2017

ESL Kindergarten Teacher

Nanhai International Kindergarten
01.2015 - 12.2015

Car Detailer

Ray's Chevron
04.2014 - 08.2014

ESL Intern

Anglais Avignon
01.2014 - 03.2014

Restaurant Team Member

Pizza Hut
08.2012 - 04.2013

Janitor

Brigham Young University Idaho
01.2012 - 08.2013

Janitor

Varsity Cleaners
08.2011 - 01.2012

Journalist Intern

Standard Journal
05.2011 - 08.2011

Farm Hand

Scorsbey Farms
07.2010 - 11.2010

Certificate - Web Development

Udemy

Master of Science - Applied Linguistics

Utah State University

150 Hour Certificate - English As A Foreign Language

University of Toronto

Bachelor of Arts - International Studies

BYU-Idaho

High School Diploma -

Madison Senior High School
Hyrum Hansen