Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Go-fer-it Express
08.2024 - 02.2025
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Loaded truck and properly secured items to prevent damage for deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Expedited deliveries to meet customer deadlines and requirements.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Enhanced customer trust by providing courteous and professional service during deliveries.
Delivered packages to customer doorsteps and business offices.
Laborer
Price Construction
02.2024 - 07.2024
Loaded, unloaded, and moved material to and from storage and production areas.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Improved worksite efficiency by maintaining clean and organized work areas.
Performed general housekeeping and cleaning tasks.
Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
Bolstered team morale with a positive attitude and willingness to help others when needed.
Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
Used variety of hand and power tools to complete tasks.
Cleaned and maintained tools, equipment and worksites.
Mixed and poured concrete for variety of projects.
Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Helped with erecting scaffolding and ladders.
Operated forklifts and boom lifts to complete various tasks.
Worked on sites, installing roofs and other exterior components.
Helped with door and window installations.
Installed drywall, siding and other structural components.
Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Cashier
Broulim's Supermarket
11.2023 - 02.2024
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Answered questions about store policies and addressed customer concerns.
Bilingual Customer Service Representative
Melaleuca
04.2023 - 07.2023
Assisted customers with Spanish and French-language inquiries in a timely and professional manner.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Enhanced customer satisfaction by addressing and resolving complex inquiries in English, Spanish, and French languages.
Gained customer trust by providing knowledgeable and accurate information in English, Spanish, and French.
Identified and responded to customer requests and concerns through email, online chat, and phone for English, French, and Spanish-speaking customers.
Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Documented customer service policies, scripts and procedures in English, Spanish, and French.
Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
Educated customers about billing, payment processing and support policies and procedures.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Janitor
Applebee's
11.2022 - 11.2022
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Kept building spaces premises clean inside and outside.
Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Responded immediately to calls from personnel to clean up spills and wet floors.
Emptied trash cans and recycling bins to keep building clean and free of germs.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Reported damages and hazardous conditions to management for further action.
Virtual Chinese Teaching Assistant
Coursello
08.2022 - 10.2022
Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
Supported inclusion of students with disabilities in general education classrooms and environments.
Improved student comprehension by utilizing engaging teaching methods and multimedia presentations.
Continuously sought professional development opportunities, keeping abreast of new teaching methods to enhance instructional effectiveness.
Collaborated with fellow teachers to develop interdisciplinary lessons, promoting a well-rounded understanding of course subjects.
Promoted a culture of respect and open communication among students, fostering strong relationships between peers and teacher-student rapport.
Implemented differentiated instruction strategies to accommodate diverse learning needs within the classroom.
Collaborated with co-workers to maintain positive, respectful, clean and safe environment.
Increased student participation in class activities by creating a positive and inclusive learning environment.
Virtual English Language Fellow
Georgetown University
02.2022 - 06.2022
Implemented a variety of online educational technologies (e.g Zoom, Kahoot, and Nearpod) to engage students and develop their English speaking skills
Helped students gain confidence navigating the nuances of American culture
Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Applied innovative teaching methods to encourage student learning objectives.
ESL Tutor
Italki
01.2020 - 12.2021
Enhanced students' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
Adapted lessons to accommodate students with diverse cultural backgrounds, learning abilities, and prior experience in English language instruction.
Integrated cultural lessons into the curriculum to broaden students'' understanding of the diverse English-speaking world.
Created engaging presentations and visual aids to support student understanding of complex language concepts.
Fostered a supportive and inclusive classroom environment where students felt comfortable practicing their language skills openly.
Designed interactive group activities encouraging teamwork among students while enhancing their listening and speaking abilities.
Participated in ongoing professional development opportunities ensuring an up-to-date knowledge of current trends in ESL education methodologies.
Utilized multimedia resources, including films, music, and online tools, to supplement traditional teaching materials and maintain student engagement.
Evaluated student progress through regular performance reviews, adjusting future lesson plans accordingly to address identified areas for growth.
Assisted students in preparing for standardized English proficiency exams such as TOEFL and IELTS, leading to improved test results.
Tracked student progress through regular assessments, adjusting teaching methods to address individual learning needs.
Managed classroom effectively by establishing routines, setting expectations, and maintaining discipline throughout lessons.
Developed methods to motivate and engage students in learning.
Motivated students with accurate feedback and positive reinforcement.
Assisted students in developing study skills and strategies.
Mentored and coached students with focus on developing independence and self-confidence.
Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Maintained records of student assessments, tutoring activities and results.
Food Waiter
Olive Garden Restaurant
08.2019 - 03.2020
Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
ESL Teacher
Extreme Learning Center
04.2019 - 08.2019
Educated students in basics of English grammar and conversational speaking.
Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students' overall communication skills in English.
Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
Increased student proficiency in English by creating engaging and interactive classroom activities.
Created and delivered engaging lesson plans to accommodate different learning styles.
Promoted critical thinking to build subject engagement and interaction.
Set assessments to measure student progress and identify growth opportunities.
Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
Facilitated small group and individual instruction to maximize student learning.
Adopted new technologies and online platforms to facilitate student learning.
Grocery Bagger
Kroger
01.2018 - 04.2019
Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
Reduced wait times for customers by quickly and accurately bagging groceries.
Collected carts from parking lot and designated return locations.
Retrieved items for customers and verified prices.
Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
Pleasantly greeted customers and provided prompt and courteous service.
Improved customer satisfaction by providing efficient and friendly bagging services.
Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
Contributed to store's positive reputation by consistently demonstrating professionalism and dedication to customer service.
Increased efficiency by sorting items according to the customers' preferences or needs before bagging them.
Upheld high standards of hygiene and sanitation by regularly washing hands and wearing necessary protective equipment while on duty.
Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
Assisted customers by finding items quickly to boost store satisfaction rates.
Elevated teamwork among colleagues by sharing best practices and collaborating on daily tasks effectively.
Enhanced safety within the workplace by promptly reporting any hazards or accidents observed during shifts.
Assisted with maintaining clean and organized store appearance.
Worked together with cashiers to guarantee customer satisfaction.
Followed safety protocols to prevent accidents and injuries.
ESL Teacher
KNS Institute/Idiomas Watson
05.2017 - 12.2017
Supported language development for students with Autism by developing a welcoming and inclusive classroom environment
Increased student proficiency in English by creating engaging and interactive classroom activities.
Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
Created and delivered engaging lesson plans to accommodate different learning styles.
Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
Set assessments to measure student progress and identify growth opportunities.
Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
Adopted new technologies and online platforms to facilitate student learning.
Developed activities and integrated technology to diversify instruction.
Maintained regular class reports and student evaluations in order to evaluate the needs of students and adjust teaching methods accordingly
Prepared students for standardized tests like IETLS by teaching test taking strategies and enhancing listening, reading, writing, and speaking skills
Organized extracurricular activities like language clubs or field trips related to the course content in order to reinforce learning objectives outside of the classroom setting.
Utilized authentic materials and real-life scenarios in lessons, making learning more relevant and engaging for students.
Sought out and incorporated feedback from students to continuously refine teaching methods and materials.
ESL Kindergarten Teacher
Nanhai International Kindergarten
01.2015 - 12.2015
Taught English to K-4 Chinese children
Used Total Physical Response method
Gave regular speaking assessments
Taught math, science, art, and reading skills
Built positive relationships with students and families for safe, trusted learning support.
Enhanced classroom management by establishing clear expectations, rules, and routines.
Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
Promoted learning through play with engaging activities, games and lessons.
Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
Recognized children's physical, emotional and social needs for personalized support.
Monitored and evaluated student progress through regular assessments and observations.
Played games with students to increase understanding of subjects.
Reported to parents and administration about student progress.
Served as a mentor for new teachers, providing guidance on lesson planning, classroom management, and instructional strategies.
Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
Fostered social-emotional growth in students through daily morning meetings, conflict resolution strategies, and character education lessons.
Enhanced classroom behavior through implementation of positive reinforcement strategy, leading to more conducive learning environment.
Fostered safe and welcoming classroom atmosphere, enabling students to feel valued and heard.
Supported emotional development by teaching and modeling empathy, patience, and communication skills.
Initiated school garden project to teach students about nature, responsibility, and basics of science.
Enhanced students' physical coordination and teamwork skills with structured group activities during physical education sessions.
Promoted culture of reading and learning by setting up classroom library accessible to all students.
Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
Car Detailer
Ray's Chevron
04.2014 - 08.2014
Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Washed, waxed, and buffed vehicle bodies for professional shine.
Provided exceptional customer service and addressed customer inquiries.
Collected and disposed of trash in vehicle console spaces and under seats.
Maintained clean, tidy and safe work environment.
ESL Intern
Anglais Avignon
01.2014 - 03.2014
Utilized various teaching strategies such as cooperative learning groups, multimedia presentations, and hands-on experiences to accommodate diverse learners'' interests and strengths.
Collaborated with colleagues to develop interdisciplinary lessons, creating connections across subject areas for greater understanding.
Increased student confidence with targeted feedback and personalized strategies for improvement.
Developed collaborative projects for students to enhance communication skills and foster teamwork.
Established a positive classroom environment that supported risk-taking, leading to increased participation from all students.
Designed engaging activities that challenged students beyond basic comprehension, enhancing critical thinking skills.
Janitor
Brigham Young University Idaho
01.2012 - 08.2013
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Kept building spaces premises clean inside and outside.
Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Restaurant Team Member
Pizza Hut
08.2012 - 04.2013
Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Used proper techniques to prepare food and ingredients.
Janitor
Varsity Cleaners
08.2011 - 01.2012
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Kept building spaces premises clean inside and outside.
Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Maintained floor cleaning and waxing equipment.
Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Journalist Intern
Standard Journal
05.2011 - 08.2011
Enhanced article quality by conducting thorough research and fact-checking before submission.
Demonstrated adaptability by covering various beats, including politics, business, entertainment, and sports news.
Contributed to the publication''s credibility by adhering to ethical standards in reporting practices.
Developed strong relationships with sources to gain exclusive insights for reporting purposes.
Collaborated with editors to refine and polish articles, resulting in increased reader engagement.
Contributed to team brainstorming sessions, generating fresh content ideas and perspectives.
Worked alongside visual journalists to create impactful multimedia packages that complemented written work.
Conducted fieldwork for investigative pieces, uncovering newsworthy stories often overlooked by others.
Farm Hand
Scorsbey Farms
07.2010 - 11.2010
Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Operated various farm machinery including skid steer, tractor, and one ton truck for efficient land cultivation and crop harvest.
Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
Coordinated with local markets to sell farm produce, expanding farm's reach and customer base.
Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.
Education
Certificate - Web Development
Udemy
Master of Science - Applied Linguistics
Utah State University
Logan, UT
04-2020
150 Hour Certificate - English As A Foreign Language
Chargée de la relation client (Jeux olympiques et paralympiques) at SOCIÉTÉ NATIONAL DES CHEMINS DE FERChargée de la relation client (Jeux olympiques et paralympiques) at SOCIÉTÉ NATIONAL DES CHEMINS DE FER