Hyrum Prows

Set-up, calibrated, and operated million dollar Counter-UAS solution systems which includes; Being Part 107 FAA Certified to fly our Drone Hunter; Skydome AI mission operator; Radar Calibration Technician; and led repairs on any of our Drone Hunters for our test engineering team.

• Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
• Escalated concerns about project and process quality, referring discovered issues to engineering management for correction.
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Pulled bug reports on system releases and flight data to send to software and mechanical engineering teams to resolve problems.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with low wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.