Hysana Turner
Columus,OH
Summary
Dynamic and tech-savvy professional with a proven track record at Youth Mind Builders, where I enhanced office workflow and significantly improved project tracking. Expert in time management and maintaining discretion, my critical thinking skills have led to innovative solutions, boosting efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Personal Assistant to the President
Youth Mind Builders
Columbus, Ohio
01.2023 - Current
- Served as a liaison between the President and other departments within the organization.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Monitored budget expenditures and tracked progress of projects against established goals.
- Conducted research on various topics to assist in decision-making and project planning.
- Made travel arrangements for employee trips and conferences.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
Accounts Receivable Analyst
Gardner Inc
Columbus, OH
11.2021 - 07.2024
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Developed strategies for improving the collection process, reducing bad debt, and increasing customer satisfaction.
- Coded and obtained approvals for accounts payable invoices to input information into accounting system.
- Performed research into disputed invoices or payments as needed.
- Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.
- Investigated customer complaints regarding billing issues and resolved disputes promptly.
- Received and recorded cash, checks and transfers.
Post Office Mail Clerk
United States Postal Service, USPS
Columbus , OH
12.2013 - 05.2022
- Operated postage meters to weigh, stamp, and process outgoing mail.
- Inspected packages for proper packaging prior to shipment.
- Assisted customers with completing change of address and mail hold forms.
- Operated forklifts and other heavy equipment to move large items and containers.
- Sold stamps, services and packaging.
- Responded to customer inquiries regarding postal services and fees.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Received and processed incoming mail, packages, and other materials.
- Answered telephones, directed calls, and took messages.
Education
Business Communication
Franklin University
Columbus, OHSkills
- Time management mastery
- Discretion and confidentiality
- Tech-savviness
- Advanced multitasking
- Critical thinker
- Strong work ethic
- Customer friendly
- Efficient note-taking
Timeline
Personal Assistant to the President
Youth Mind Builders
01.2023 - Current
Accounts Receivable Analyst
Gardner Inc
11.2021 - 07.2024
Post Office Mail Clerk
United States Postal Service, USPS
12.2013 - 05.2022
Business Communication
Franklin University
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