Hyuna Kim
Santa Clara,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Teacher
Silicon Valley Korean School
06.2021 - Current
- Korean Education
Food Cordinator
Drop to Drop
06.2024 - 01.2025
- Food arrange & setting
Teacher
Asia Multicultural Center
01.2020 - 12.2021
- Korean Education
Customer Service Representative
Citibank, Korea
03.1995 - 12.2010
- Customer Relationship Management
- Project Management
Education
Bachelor of Science - Computer Science
Ewha Womans University
Korea02.1995
Master of Arts - Global Korean
Kyunghee University
Korea01.2024
Skills
- MS Office
- Google Application & Proficiency in Internet Applications
- Friendly, positive attitude
- Teamwork and collaboration
- Customer Service
- Multitasking
- Organization and time management
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- Driver's Licence, 2021, CA DMV
- Certified Korean Teacher
Family Relationships
Husband and two sons
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Food Cordinator
Drop to Drop
06.2024 - 01.2025
Teacher
Silicon Valley Korean School
06.2021 - Current
Teacher
Asia Multicultural Center
01.2020 - 12.2021
Customer Service Representative
Citibank, Korea
03.1995 - 12.2010
Bachelor of Science - Computer Science
Ewha Womans University
Master of Arts - Global Korean
Kyunghee University
Similar Profiles
Jazmin ChandlerJazmin Chandler
Director of Admissions and Marketing at French American School of Silicon ValleyDirector of Admissions and Marketing at French American School of Silicon Valley
Katlynn LindemanKatlynn Lindeman
Teacher at French American School of Silicon ValleyTeacher at French American School of Silicon Valley
Charlie TsatsosCharlie Tsatsos
Community Work Volunteer at Yew Chung International School Of Silicon ValleyCommunity Work Volunteer at Yew Chung International School Of Silicon Valley