Hyun Daniel Chung
Marietta,GA
Summary
A professional who is passionate and dedicated to enhancing customer satisfaction by constantly pursuing new ways to improve customer service. In addition to being a flexible worker, I have a talent for building customer loyalty by finding effective solutions to their needs. With a decade of experience in customer service and exceptional follow-up skills. An enthusiastic and driven professional with proven experience in fast-paced restaurant and retail settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff.
Overview
10
10
years of professional experience
Work History
Service Advocate
Target
10.2022 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Supported team members, fostering a collaborative and productive work environment.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Front of House Team Leader
Asahi Japanese Steakhouse And Sushi Bar
08.2016 - Current
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Streamlined front of house operations for improved efficiency and productivity.
Front of House Manager
Sake Japanese Steak House & Sushi
06.2020 - 10.2022
- Enhanced customer satisfaction by implementing effective front-of-house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Assistant Kitchen Manager
Jinya Ramen Bar
09.2017 - 12.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
Kitchen Line Cook
Twisted Kitchen
05.2014 - 08.2016
- Improved food quality by consistently following standardized recipes and maintaining accurate portion control.
- Enhanced kitchen efficiency by promptly preparing ingredients for multiple dishes simultaneously.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05.2024
High School Diploma -
Sprayberry High School
Marietta, GA05.2014
Skills
- Decision-making skills
- Innovative
- Customer service background
- Teamwork and Collaboration
- Organized and detail-oriented
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Microsoft Office proficiency
- Proficiency in R
- Proficiency in SAS
- Proficiency in Python
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Elementary
Timeline
Service Advocate
Target
10.2022 - Current
Front of House Manager
Sake Japanese Steak House & Sushi
06.2020 - 10.2022
Assistant Kitchen Manager
Jinya Ramen Bar
09.2017 - 12.2019
Front of House Team Leader
Asahi Japanese Steakhouse And Sushi Bar
08.2016 - Current
Kitchen Line Cook
Twisted Kitchen
05.2014 - 08.2016
Bachelor of Science - Psychology
Kennesaw State University
High School Diploma -
Sprayberry High School
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