Hyungseok Bill Kim
Plymouth,MN
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
UNFI
11.2020 - Current
- Created a ticket for customer's issues regarding Microsoft technologies and some Mac users
- Improve customer's business processes by fixing technical issues
- Troubleshoot hardware, software, and network issues, reducing system downtime
- Managed user accounts, permissions, and groups, ensuring security protocols are followed
- Resolve the issue of network, VPN, desktops, and Microsoft 365 software
- Maintain documentation of support processes, issue resolution steps, and application functionality
- Collaborate with IT teams to develop and implement security best practices and awareness training
- Assist in the configuration, setup and deployment of new application features and updates
- Stack: LDAP (active directory); Linux (Ubuntu); Cherwell (ticketing system); Microsoft Team(Remote)
Equipment Technical Consultant
Minnesota Chemical Co.
08.2018 - 10.2020
- Conduct business process analysis and recommended improvements to enhance efficiency
- Key Results: 5,000+ units sold; $300K raised in MN; achieved first 7-figure sales month in year 2
- Assist users with software installation, configuration and updates
- Provide technical consultation and hands-on support for the laundry machines and payment software
- Conduct onsite and remote diagnostics, reducing downtime
- Develop and maintain strong relationship with key decision makers leading up to 95% customer retention rate
- Deliver engaging product demonstrations and technical presentations to potential customers
- Provided technical support for equipment-related issues, resolving 100 tickets per months
Bilingual Customer Service and Sales
Pros Parts
06.2014 - 06.2018
- Conduct business process analysis and recommend improvements to enhance efficiency
- Key Result: translated ordering website into Korean for increased engagement for Korean customers
- Assisted and Communicated with customers in Korean and English, ensuring seamless service
- Processed transactions, returns, and account updates with high accuracy
- Provided product recommendations and solutions, increasing sales by 50%
Education
B.A. - Psychology
Seoul National University
06.2008
Skills
- Strong Communication
- Network security
- Troubleshooting
- Business analysis
- Proficiency with Windows
- Microsoft365 Office Suite
- IOS operating system
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Best Employee in [Category] award.
- Completed intensive training in database fundamentals and software engineering.
Certification
- CISSP, 01/01/25
- Comptia Security+, 07/01/24
- Linux+, 02/01/25
Hobbies and Interests
- Hiking
- Fishing
- Traveling
- Youtube for Security knowledge updates
Languages
Korean
Native or Bilingual
Software
Linux
Sales force
Microsoft365
Timeline
Technical Support Specialist
UNFI
11.2020 - Current
Equipment Technical Consultant
Minnesota Chemical Co.
08.2018 - 10.2020
Bilingual Customer Service and Sales
Pros Parts
06.2014 - 06.2018
- CISSP, 01/01/25
- Comptia Security+, 07/01/24
- Linux+, 02/01/25
B.A. - Psychology
Seoul National University
Similar Profiles
Mary ThomasMary Thomas
Regional Wellness Sales Consultant at UNFIRegional Wellness Sales Consultant at UNFI
Andre MckeithenAndre Mckeithen
Clerk/Leader at UNFIClerk/Leader at UNFI
Todd SlocumTodd Slocum
Account Manager at UNFIAccount Manager at UNFI