Hyun-Soo Kim
Goyang-Si,Republic of Korea
Summary
dedicated recreational protective service worker with a proven ability to respond to emergencies swiftly and appropriately. Safety-conscious professional with a positive attitude and great problem-solving skills. Assesses and evaluates risks to keep everyone safe. organized and dependable candidate successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals. proactive, high energy, and outgoing personality, strongly self-motivated, always punctual, highly enthusiastic especially in the sports field, possess the flexibility and enjoy working in an in-person environment, a creative mindset and understanding of customer needs, fluent in Korean.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outdoor Adventure Staff
TAMUC Campus Recreation
12.2024 - Current
- Have First Aid, CPR certification and Wilderness First Aid (WFA) certification
- Emphasis on safety protocols and risk management in outdoor settings
- Ability to assess and mitigate potential risks during outdoor activities
- Effective communication skills for briefing participants, giving instructions at the rock climbing wall to the patrons
- Customer service skills for interacting with clients and ensuring a positive experience
- In process of learning to lead outdoor adventures, guiding groups and instructing outdoor activities.
Head Guard
TAMUC Campus Recreation
07.2023 - Current
- Instruct participants in swimming and provide safety precaution information
- Provides assistance with staff selection, training, and supervisors
- Examines injured persons and administers first aid of cardiopulmonary resuscitation
- Ensure the safety of patrons, check chemicals, operate whirlpool, and greet patrons
- Handled calls for new sign-ups, service cancellations, and cross-selling opportunities
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions
- Learned problem-solving skills, conflict management, customer service, CPR, First-Aid, and other lifesaving skills pertaining to and with water.
Membership Services Associate
TAMUC Campus Recreation
09.2022 - Current
- Maintained knowledge of company products, services and procedures to better serve customers and meet company goals
- Developed positive relationships with members, fostering community atmosphere
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Life Guard
TAMUC Campus Recreation
04.2022 - Current
- Monitored behaviors for safety violations and took steps to prevent further violations
- Observed sections of assigned water zone of responsibility
- Adhered strictly to emergency action plans
- Patrolled to identify anyone needing assistance and offered immediate care.
Building Supervisor
TAMUC Campus Recreation
11.2022 - 08.2023
- Maintained an inventory of all maintenance equipment tools and supplies
- Supervised employee work and provided periodic feedback
- Tracked the productivity of maintenance staff
- Consistently provide friendly customer service
- Inspected recently vacated properties and supervised necessary repairs
- Held weekly staff meetings, embrace other staff’s opinions, make a change together.
Operation Assistant
TAMUC Campus Recreation
01.2022 - 08.2022
- Responded to client queries and maintained strong relationships with patrons
- Identified internal problems and recommended solutions to upper department
- Assisted with training of new employees, offering constructive feedback on completion of job tasks
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
Gameday Staff
TAMUC Athletic Department
09.2021 - 11.2021
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
- Helped participants enjoy activities while ensuring adherence to protocol
- Administered first aid and notified emergency medical personnel
- Provided excellent service and attention to customers for the welcoming game experience
Bakery Assistant
Tous Les Jours Bakery
04.2021 - 07.2021
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience
- Provided excellent customer service to foster satisfaction and loyalty
- Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life
- Listened to guests to understand needs and help each person select optimal products and services.
Salad Maker
Green manager
01.2021 - 03.2021
- Cleaned and sanitized kitchen equipment, utensils, and workstations
- Responding to customers and manage the order delivery
- Worked closely with team members to deal with a ton of orders
- Provided excellent service and attention to customers.
Representative of the Department
Namseoul University
09.2020 - 12.2020
- Communicated with faculty, staff and students to incorporate student involvement in decision-making processes about snack events during exam season and special events for the department
- Planned special department events and workshops to increase students' involvement
- Provided accurate information about programs, admissions and application requirements to interested students.
Cafe Assistant
Bethel Church
02.2019 - 06.2020
- Greeting the people who came to the church cafeteria in front of the POS machine
- Maintained tools, equipment, and surfaces in clean, neat and working order
- Performed all work to top standards, providing best service for employees and people who came to the church
- Prepared diverse beverages according to recipe instructions
- Monitored use of utensils, beverages, bread and restocked as needed.
Cafe Worker
One Mount water park
07.2019 - 08.2019
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls
- Described menu items to customers and suggested products based on stated preferences
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
Education
Bachelor of Science: Kinesiology & Sports Studies -
Texas A&M University
Commerce, TX08.2024
BBA: Global Distribution & Marketing -
Namseoul University
Cheonan-si, Chungcheongnam-do12.2020
High School Diploma -
Baekseok Highschool
Goyang-si, Republic Of Korea02.2019
Skills
- First AID/ CPR
- Experience in leadership
- Production assistance
- Time management
- Working collaboratively
- Active listening
- Project planning
- Customer Service
- Friendly, positive attitude
- Energetic
- Networking
- Interpersonal Communication
- Computer Skills
Accomplishments
- Got the full-ride scholarship since freshman, two years straight Valedictorian at Namseoul University Global Distribution & Marketing Department.
- List the name on the Dean's list for the academic standing in Fall 2022, and Fall 2023 at Texas A&M University-Commerce.
- Member of Phi Pi Delta, the honors organization for Health and Human Performance.
- In 2024 TACSM (Texas American College of Sports Medicine), competed as a member of the student Quiz Bowl and got in the Top 20 schools in Texas.
Certification
- Wilderness Medicine Training Center: Wilderness First-Aid Certification - Jan 21, 2024 ~ January 21, 2027
- American Red Cross: First AID / CPR Certification - Dec 2023 ~ Dec 2025
Languages
Korean
Native or Bilingual
Timeline
Outdoor Adventure Staff
TAMUC Campus Recreation
12.2024 - Current
Head Guard
TAMUC Campus Recreation
07.2023 - Current
Building Supervisor
TAMUC Campus Recreation
11.2022 - 08.2023
Membership Services Associate
TAMUC Campus Recreation
09.2022 - Current
Life Guard
TAMUC Campus Recreation
04.2022 - Current
Operation Assistant
TAMUC Campus Recreation
01.2022 - 08.2022
Gameday Staff
TAMUC Athletic Department
09.2021 - 11.2021
Bakery Assistant
Tous Les Jours Bakery
04.2021 - 07.2021
Salad Maker
Green manager
01.2021 - 03.2021
Representative of the Department
Namseoul University
09.2020 - 12.2020
Cafe Worker
One Mount water park
07.2019 - 08.2019
Cafe Assistant
Bethel Church
02.2019 - 06.2020
Bachelor of Science: Kinesiology & Sports Studies -
Texas A&M University
BBA: Global Distribution & Marketing -
Namseoul University
High School Diploma -
Baekseok Highschool
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