Hyun Sook Jung

• Increased company revenue $1 M/yearly through aggressive new market strategies.
• Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
• Communicated with management when customer issues escalated and worked to find resolutions.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Confirmed appointments, communicated with clients and updated client records.
• Carrying out all tasks related to customer vehicle maintenance, estimates related to accident vehicles, and claims from insurance companies.
• Managed multiple tasks and met time-sensitive deadlines.
• Korean and English support for customers.
• Doing Auto Mechanic and Collision Estimate Appraiser professionally.

• Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
• Suggested appropriate therapy based on current health of client.
• Analyzed skin condition and made appropriate product recommendations.
• Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
• Resolved customer complaints and facilitated conflict resolutions.
• Developed individualized, therapeutic skin care programs.
• Handled busy schedules and stayed on top of key deadlines.
• Business coach and Top leader as Diamond position with in 6 month on 20 year's old.

• Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
• Increased company revenue $50 M through aggressive new market strategies.
• Spearheaded product line diversification to achieve 1000% increase in revenue and penetrate wider markets.
• Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
• Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.

Company work with:

• Popeye's Grand opening in South Korea nationwide franchise
• SK, KT telecom franchise Event and TV CF
• Sung mo Jo Concert nationwide in South Korea
• Teen Teen Five Concert nationwide in South Korea
• Ceramic Expo in Three city in South Korea
• APEX Convention
• 2002 World cup parade
• Star Rewards every year TV show
• Directing for Many Convention event ,Modeling and casting, recruiting for Big Company Etc.