Hyun Woo Chough
Aliso Viejo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Support Senior Professional
LG Display America Inc.
09.2009 - Current
- Managed overall quality of LCD/OLED panels assembled to TV set of customer for approximately 3M units per year
- Enforced a regular visit to customer sites on a monthly basis to explain about quality issue and new technology
- Secure the quality that satisfy customer request and stabilize the quality issue on new product
- Managed customer satisfaction at a high level through obtaining VOC regularly and apply for any improvement
- Driving related internal department to take a quick improvement action of any issue
- Proactively detect any risk of quality issue and focus on defect line return rate
Service Associate
LG Display America Inc.
09.2007 - 09.2009
- Managed RMA of open/close status and prompt follow-up on any customer request
- Applied forecasting and securing service buffer stock of over 100K units for LCD panels throughout the US
- Coordinated a work with customers such as Dell and HP to optimize buffer stock levels of laptop panels through calculating B/S turnover rate
- Maintained the most accurate inventory levels through conducting the physical inventory of worth 2M dollars at every month
Education
Bachelor of Arts - Business Economics
The Penn State University
State College, PA05.2007
Skills
- Customer Implementation Support
- Critical Thinking
- Complex Issues Management
- Reading Comprehension
- Strong written, verbal communication skills
- ERP, SAP
Languages
Korean
Native or Bilingual
Timeline
Customer Support Senior Professional
LG Display America Inc.
09.2009 - Current
Service Associate
LG Display America Inc.
09.2007 - 09.2009
Bachelor of Arts - Business Economics
The Penn State University
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