Hyun Woo Chough
Aliso Viejo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Support Senior Professional
LG Display America Inc.
Carlsbad, CA
09.2009 - Current
- Managed overall quality of LCD/OLED panels assembled to TV set of customer for approximately 3M units per year
- Enforced a regular visit to customer sites on a monthly basis to explain about quality issue and new technology
- Secure the quality that satisfy customer request and stabilize the quality issue on new product
- Managed customer satisfaction at a high level through obtaining VOC regularly and apply for any improvement
- Driving related internal department to take a quick improvement action of any issue
- Proactively detect any risk of quality issue and focus on defect line return rate
Service Associate
LG Display America Inc.
Carlsbad, CA
09.2007 - 09.2009
- Managed RMA of open/close status and prompt follow-up on any customer request
- Applied forecasting and securing service buffer stock of over 100K units for LCD panels throughout the US
- Coordinated a work with customers such as Dell and HP to optimize buffer stock levels of laptop panels through calculating B/S turnover rate
- Maintained the most accurate inventory levels through conducting the physical inventory of worth 2M dollars at every month
Education
Bachelor of Arts - Business Economics
The Penn State University
State College, PA05.2007
Skills
- Customer Implementation Support
- Critical Thinking
- Complex Issues Management
- Reading Comprehension
- Strong written, verbal communication skills
- ERP, SAP
Languages
Korean
Native or Bilingual
Timeline
Customer Support Senior Professional
LG Display America Inc.
09.2009 - Current
Service Associate
LG Display America Inc.
09.2007 - 09.2009
Bachelor of Arts - Business Economics
The Penn State University