Irene Venzen
Stockbridge,GA
Summary
Dynamic customer service professional with extensive experience at Georgia Power, excelling in problem resolution and relationship building. Proven track record of enhancing client satisfaction through effective communication and efficient account management. Skilled in data entry and adept at multitasking, consistently achieving performance metrics while maintaining a calm demeanor under pressure.
Diligent customer service representative with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
5
5
years of professional experience
Work History
Residential Customer Care Representative
Georgia Power, Southern, Co
01.2025 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed 7 incoming calls per hour, emails and other correspondence daily
Account Specialist
American Credit Acceptance
05.2023 - 01.2025
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Handled 150-175 incoming calls daily, completed routine and complex account updates to resolve problems
Operations Supervisor
Project Verte
01.2020 - 05.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Completed bi-weekly payroll for 27 employees.
Education
Bachelor of Science - Criminal Justice
SNHU
Manchester, NH05-2024
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Cultural awareness
- Account updates
Timeline
Residential Customer Care Representative
Georgia Power, Southern, Co
01.2025 - 07.2025
Account Specialist
American Credit Acceptance
05.2023 - 01.2025
Operations Supervisor
Project Verte
01.2020 - 05.2023
Bachelor of Science - Criminal Justice
SNHU
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