I GEDE SABDA KELANA
Denpasar,Denpasar
Summary
Energetic and Professional Food & Beverage service with over 9 years of experience onboard carnival cruise lines and five-star resorts. Skilled in guest service, sanitation procedures, and team coordination in fast-paced environments. Proven ability to meet international standards (USPH), deliver exceptional service, and consistently enhance guest satisfaction. Seeking to bring expertise, discipline, and hospitality excellence to your team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Team Server
Carnival Cruise Line
04.2016 - 01.2025
- Provided professional food and beverage service to international guests onboard.
- Ensured high standards of cleanliness and hygiene in dining areas.
- Managed guest requests and special dietary requirements efficiently.
- Maintained communication with kitchen staff for smooth service flow.
- Promoted menu items and up-sold beverages to increase revenue.
Barista
Ayana Resort and Spa, Bali
Denpasar, Bali
01.2014 - 06.2016
- Prepared espresso and specialty coffee beverages to customer specifications.
- Operated espresso machines and grinders to ensure consistent drink quality.
- Assisted customers with menu selections and provided recommendations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Waiter
Ayana Resort and Spa, Bali
Denpasar, Bali
01.2014 - 01.2016
- Delivered exceptional guest service at various restaurants and banquets.
- Took food and drink orders accurately and processed billing.
- Supported event setups, including weddings and corporate gatherings.
- Maintained presentation of buffet stations and dining tables.
- Ensured guest satisfaction by responding to feedback promptly and courteously.
- Provided attentive service to guests in a luxury resort environment.
- Mixed cocktails and served drinks efficiently to patrons.
- Maintained cleanliness of bar area and equipment regularly.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Managed inventory of alcohol and supplies, ensuring availability.
- Created drink specials to enhance menu offerings creatively.
Bartender
Ayana Resort and Spa, Bali
Denpasar
01.2014 - 06.2014
- Mixed cocktails and served drinks efficiently to patrons.
- Maintained cleanliness of bar area and equipment regularly.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Provided excellent customer service, addressing patron inquiries promptly.
- Created drink specials to enhance menu offerings creatively.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Barista
Bali Nusa Dua Convention Center
Bali
01.2013 - 12.2013
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale event
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
- Ground beans for espresso shots according to individual customer specifications.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Education
Diploma I - Hotel and Cruise Ship Food Operation
Mediterranean Bali College
Hospitality High School -
SMK Triatma Jaya Dalung
Some College (No Degree) - Barista College
Amerta Bakti College
Bali, Denpasar Skills
- Effective communication in English
- Guest service and customer relations
- Menu knowledge and upselling techniques
- Fast-paced service operations
- Teamwork and coordination
- Sanitation and hygiene (USPH standards)
- Attention to detail
Certification
- Work experience certificate
- College certificate
Languages
- Bahasa Indonesia, Fluent
- English, Good spoken and written
Timeline
Assistant Team Server
Carnival Cruise Line
04.2016 - 01.2025
Barista
Ayana Resort and Spa, Bali
01.2014 - 06.2016
Bartender
Ayana Resort and Spa, Bali
01.2014 - 06.2014
Waiter
Ayana Resort and Spa, Bali
01.2014 - 01.2016
Barista
Bali Nusa Dua Convention Center
01.2013 - 12.2013
Diploma I - Hotel and Cruise Ship Food Operation
Mediterranean Bali College
Hospitality High School -
SMK Triatma Jaya Dalung
Some College (No Degree) - Barista College
Amerta Bakti College