I MADE WAHYUDI WIBAWA
Summary
Dedicated hotelier with a strong background in luxury hotel operations and training. Experience includes managing food and beverage services, front office tasks, and housekeeping, ensuring exceptional guest experiences and operational efficiency. Proven ability to build relationships with diverse clientele and staff in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Funshi Revolving Sushi Ramen and Boba
North Ridgeville
12.2025 - Current
- Managed daily restaurant operations ensuring efficient service and guest satisfaction.
- Trained and mentored staff on food safety and customer service standards.
- Handled customer inquiries and resolved issues to maintain a positive dining atmosphere.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Food and Beverage Attendant
Four Seasons Hotel Miami
Brickell
11.2024 - 11.2025
- Delivered exceptional customer service in fast-paced dining environments.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and service stations.
Guest Service Representative
The Meru and Bali Beach Hoteal
Denpasar
11.2023 - 10.2025
- Assisted guests with check-in and check-out procedures efficiently.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping to ensure room readiness for guests.
- Provided information on local attractions and hotel amenities to enhance guest experience.
- Handled cash and credit transactions accurately at the front desk.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided assistance to guests throughout their stay.
Guest Experience Expert
JW Marriott Orlando Grande lakes
Orlando
10.2022 - 10.2023
- Responsible for the smoothest check-in, check-out and room change process.
- Explaining and highlights guest with property amenities and local of interest.
- Offer guest to Become Marriott elite member with all the benefit.
- Thank them for the for being loyalty elite member and explain what benefit they can get.
- Daily Rate Variated report, Redemption Point report and enrolments report.
Intern
The Apurva Kempinski Bali
08.2020 - 01.2021
- Gain an understand of knowledge about Hotel product and Pursue standard operational procedure by following caring manner according to The Apurva Kempinski Bali and Leading Quality Assurance (LQA) standard.
Butler
Awarta Nusa Dua Bali
Nusa Dua
07.2019 - 01.2020
- Responsible to handle check-in, check-out and room change.
- Arrange dinner reservation in property or out of property.
- Answer questions on menu selections.
- Taking Guest order accurately.
- Serving Food and beverage to guest table in the restaurant or guest rooms.
- Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability, meal requirements, allergies, dietary needs, and special requests to the kitchen.
- In put guest preference and guest allergy on property management system.
- Check with guests to ensure satisfaction with their experience during the stay.
- Daily Worker
Education
Association's Degree - Room Division Management
Politeknik Pariwisata Bali
01-2023
Skills
- Good communication skill
- Property Management System (Opera, Marsha and GXP)
- Microsoft Office
- Micros
- Operational management
- Inventory control
- Staff training
- Conflict resolution
- Scheduling management
Languages
- Bahasa Indonesia
- English
Timeline
Restaurant Manager
Funshi Revolving Sushi Ramen and Boba
12.2025 - Current
Food and Beverage Attendant
Four Seasons Hotel Miami
11.2024 - 11.2025
Guest Service Representative
The Meru and Bali Beach Hoteal
11.2023 - 10.2025
Guest Experience Expert
JW Marriott Orlando Grande lakes
10.2022 - 10.2023
Intern
The Apurva Kempinski Bali
08.2020 - 01.2021
Butler
Awarta Nusa Dua Bali
07.2019 - 01.2020
Association's Degree - Room Division Management
Politeknik Pariwisata Bali