Ian Toole
Student At Georgia State University
Atlanta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Independent Contractor
DoorDash
Atlanta, GA
03.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated trends to understand competitive environments and assess current strategies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Back of House Team Member
Chick-fil-A
Atlanta, GA
03.2022 - 04.2022
- Assisted back of house manager by cross-referencing delivered stock with invoices.
- Unloaded and stocked kitchen supplies.
- Maintained and tracked food, cooler and freezer temperatures.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Removed garbage, compost and recycling and placed in designated container areas.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas and countertops.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
Crew Leader
AMC Theatres
Atlanta, Georgia
10.2021 - 03.2022
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Carried out day-to-day duties accurately and efficiently.
E-Commerce Associate
Kroger
Flowery Branch, GA
03.2021 - 09.2021
- Conducted market surveys, administered lease subcontracts and negotiated lease agreements.
- Prioritized, planned and managed daily workflow, purchasing tasks, status and reporting.
- Prepared, reviewed, issued, negotiated and administered procurement packages according to established policies and procedures.
- Developed interpersonal relationships characterized by openness, candor and trust, both internally and externally.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Front of House Team Member
Chick-fil-A
Cumming, GA
01.2020 - 12.2020
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Stayed ready for quick turnovers by pre-bussing tables.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Helped guests at tables when in need of assistance.
- Kept hostess station neat and clean with well-stocked supplies.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Utilized POS system to receive and process food and beverage orders.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
Bachelor of Arts - Film And Video Production
Georgia State University
Atlanta, GA 08.2021 - Current
High School Diploma -
Lanier High School
Sugar Hill, GA 08.2017 - 05.2021
Skills
Deadline adherence
Estimations and quotes
Active Listening
Teamwork and Collaboration
Excellent Communication
Multitasking Abilities
PPE Compliance
Flexible and Adaptable
Attention to Detail
Self-Motivated
Analytical and Critical Thinking
Dependable and Responsible
Proficient vision
Preparation techniques
Food preservation and storage methods
Data Entry
Timeline
Independent Contractor
DoorDash
03.2022 - Current
Back of House Team Member
Chick-fil-A
03.2022 - 04.2022
Crew Leader
AMC Theatres
10.2021 - 03.2022
Bachelor of Arts - Film And Video Production
Georgia State University
08.2021 - Current
E-Commerce Associate
Kroger
03.2021 - 09.2021
Front of House Team Member
Chick-fil-A
01.2020 - 12.2020
High School Diploma -
Lanier High School
08.2017 - 05.2021