Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian Toole

Student At Georgia State University
Atlanta,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Independent Contractor

DoorDash
Atlanta, GA
03.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.

Back of House Team Member

Chick-fil-A
Atlanta, GA
03.2022 - 04.2022
  • Assisted back of house manager by cross-referencing delivered stock with invoices.
  • Unloaded and stocked kitchen supplies.
  • Maintained and tracked food, cooler and freezer temperatures.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Removed garbage, compost and recycling and placed in designated container areas.
  • Prepared food and drinks while following safe food handling procedures.
  • Maintained and sanitized service stations, prep areas and countertops.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Pushed, pulled and transported large loads and objects.

Crew Leader

AMC Theatres
Atlanta, Georgia
10.2021 - 03.2022
  • Trained employees in time management and proper ways to complete job duties.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Monitored team members to verify work quality and address concerns.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Pitched in to help on short-staffed job site and to meet looming project deadlines.
  • Carried out day-to-day duties accurately and efficiently.

E-Commerce Associate

Kroger
Flowery Branch, GA
03.2021 - 09.2021
  • Conducted market surveys, administered lease subcontracts and negotiated lease agreements.
  • Prioritized, planned and managed daily workflow, purchasing tasks, status and reporting.
  • Prepared, reviewed, issued, negotiated and administered procurement packages according to established policies and procedures.
  • Developed interpersonal relationships characterized by openness, candor and trust, both internally and externally.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Front of House Team Member

Chick-fil-A
Cumming, GA
01.2020 - 12.2020
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Helped guests at tables when in need of assistance.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Utilized POS system to receive and process food and beverage orders.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

Education

Bachelor of Arts - Film And Video Production

Georgia State University
Atlanta, GA
08.2021 - Current

High School Diploma -

Lanier High School
Sugar Hill, GA
08.2017 - 05.2021

Skills

    Deadline adherence

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Timeline

Independent Contractor

DoorDash
03.2022 - Current

Back of House Team Member

Chick-fil-A
03.2022 - 04.2022

Crew Leader

AMC Theatres
10.2021 - 03.2022

Bachelor of Arts - Film And Video Production

Georgia State University
08.2021 - Current

E-Commerce Associate

Kroger
03.2021 - 09.2021

Front of House Team Member

Chick-fil-A
01.2020 - 12.2020

High School Diploma -

Lanier High School
08.2017 - 05.2021

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Ian TooleStudent At Georgia State University