Iacia Williams
Washington
Summary
Reliable medical support professional with 11 years of experience in ICU environment. Expertly assist with office operations and physician support by gathering patient information, fulfilling special orders and communicating with staff needs. Enthusiastic in Healthcare and willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills. Successful Critical Care Tech. with advanced abilities to take care of critically ill patients and consistently deliver exceptional care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
George Washington University Hospital
05.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. (50 calls per day)
- Executed record filing system to improve document organization and management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Maintained and updated patient records for accurate, current medical histories.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
ICU Equipment Specialist
George Washington University Hospital
04.2017 - 05.2022
- Assists in establishing and maintaining unit par level of supplies and equipment both in supply closets and patient rooms/hallways
- Point of contact for 4 ICU units treating Neuro, Trauma, MedSurg and Cardiac Patients needing various equipment and or supplies
- Collaborates with unit director and with materials management to insure that inventory of supplies is correct
- Work with biomedical to expedite broken or repair equipment, assuring equipment is properly cleaned and safe to use
- Manage all orders ensuring orders are updated daily with accounts such as Staples Advantage and McKesson medical
- Complete check requests and invoices from various vendors
- Work with vendors to obtain special equipment when needed
- Create spreadsheets with 130-200 procedure supplies/equipment, to manage a budget from weekly orders
- Establish and maintain relationships with doctors, hospitals, clinics, and other professionals in the medical community
- Develops sales territory call strategies to qualify new and maintain existing accounts to grow the business with companies such as Bard, Cardinal and Edwards Life science
Critical Care Technician
George Washington University Hospital
06.2014 - 06.2021
- Admit patients, complete various tasks under a RN
- Provide direct patient care, as well as non-invasive procedures
- Safety and Psych Sitting 1:1
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Transported patients between rooms and appointments or testing locations.
- Facilitated seamless transitions of care by conducting thorough handovers during shift changes and communicating pertinent information to incoming staff.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Commenced IV and blood draws
Secretary
George Washington University Hospital
05.2013 - 06.2014
- Variety of Administrative Services such as greet patients, answer phones, organize all files and place doctors orders utilizing Cerner
- Provide customer service to division
- Update staffing board as well as sheets for the unit using existing excel and tele-tracking forms
Education
C-ST - Surgical Technology
Medcert
Livonia, MI09.2024
Skills
- Shared Governance
- Inventory Control
- Shipping and Receiving
- Inventory Maintenance
- Vendor Relations
- Purchasing
- Spreadsheets
- MS Office
- Clerical Support
- Scheduling
- Account management (Staples, Cerner, MSS Meperia, SMS)
Certification
- BLS, American Heart Association - (1/24-1-25)
- CST - Certified Surgical Technologist, MedCert - (09/23-09/24)
Timeline
Administrative Assistant
George Washington University Hospital
05.2022 - 01.2024
ICU Equipment Specialist
George Washington University Hospital
04.2017 - 05.2022
Critical Care Technician
George Washington University Hospital
06.2014 - 06.2021
Secretary
George Washington University Hospital
05.2013 - 06.2014
C-ST - Surgical Technology
Medcert
Similar Profiles
CINDERELLA COWANCINDERELLA COWAN
Patient Care Technician at George Washington University HospitalPatient Care Technician at George Washington University Hospital
Marquie BrusaferroMarquie Brusaferro
Respiratory Therapy Supervisor at George Washington University HospitalRespiratory Therapy Supervisor at George Washington University Hospital
Daniel Finn, BS, MPT, MBA, DPTDaniel Finn, BS, MPT, MBA, DPT
Manager Outpatient Rehabilitation at The George Washington University HospitalManager Outpatient Rehabilitation at The George Washington University Hospital