IAEN NYLUND
Summary
Experienced organizational and talent development professional with a motivational style and positive attitude. Proven skills in employee engagement, human resources strategy, project management, and change management. Always learning and adapting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Learning and Organizational Development Senior Trainer
OHSU
02.2017 - Current
- Autonomously designs, facilitates, and evaluates over 20 virtual, in-person, and hybrid trainings in the Career and Workplace Enhancement Center
- Utilizes a combination of advanced knowledge of organizational development, change management, adult learning principles, instructional design, strategic planning deployment, and integration of technology best practices to create effective training curriculum and influence the direction of training and development across the organization
- Consults with leaders to apply strategic engagement interventions that improve workplace culture
- Identifies and leads projects that impact the departments goals and align with organization-wide strategic planning
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management
- Streamlined onboarding processes for new hires, accelerating their integration into job roles
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses
Learning and Resources Program Manager
OHSU
07.2013 - 02.2017
- Oversaw the Office of International Affairs programmatic operations and provided centralized support for international employees, students, visitors and their dependents
- Created and managed a large portfolio of department programs including New International Employee Orientation, The Cultural Exchange Program, and the International Employee Resource Group
- Designed, facilitated, and evaluated programs that improved employee engagement and individual effectiveness across all missions of OHSU
- Project manager for department initiatives
- Established strong relationships with key stakeholders, ensuring support for program initiatives
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Coached staff and managers on individual and team effectiveness, workplace communication, conflict, and problem solving
- Consulted with managers and teams about system-level process improvement opportunities for the betterment of a multicultural workforce and the international community
- Hired and managed 2 interns
Business Office Finance Assistant
OHSU
03.2012 - 07.2013
- Managed spending for the Institute on Developmental and Disability Business Office, approximately $360,000 annually
- Provided departmental operations coordination
- Supported the finance team by processing invoices and expense claims promptly and accurately
- Enhanced overall financial management, providing timely and accurate reports to senior staff members
- Assisted with preparation of monthly financial statements and reports to inform management
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year
E-Learning Production Consultant
Cook Ross, Inc.
02.2021 - 12.2022
- Coached facilitators to provide helpful and timely feedback on instruction design and facilitation for DEI, unconscious bias, and workplace culture change classes
- Actively monitored and troubleshot complex issues in the virtual classroom to promote a positive learning experience for professionals
Financial Crimes Specialist
Wells Fargo Bank Headquarters
02.2011 - 02.2012
- Analyzed financial statements, bank records and databases to identify fraud and other instances of financial crimes
- Identified assets of suspects in order to freeze and seize assets
- Conducted interviews with suspects and filed reports of findings
Graduate Assistant for Multicultural Education and Diversity
Medaille College
08.2009 - 08.2010
- Advised the Multicultural Association, provided leadership development training to promote DEI initiatives.
Graduate Assistant for Special Populations Outreach Services
University at Buffalo
08.2010 - 12.2010
- Developed, facilitated, and improved training and workshops that promoted intercultural education.
Education
Master of Education in Higher Education Administration -
University at Buffalo, The State University of New York
Bachelor of Arts in English Literature -
St. John Fisher University
Skills
- Project and Program Management
- Change Management Expertise
- Leadership Development
- Corporate Training Programs
- Management Consultation
- Organizational Development
- Teamwork and Collaboration
- Training and Development
- Human Resources
- Unionized Workplaces
Professional Development
- Strategic Human Resources Leadership Certificate, Cornell University, 2024
- Certified Change Practitioner, Prosci, Inc., 2023
- Succession Planning & Talent Development Certificate, Human Capital Institute, 2023
- Project Management Professional Certificate, Portland State University, 2022
- Leadership Foundations Program, OHSU, 2019
- Everything DiSC, Certified Trainer, Holmes Street Leadership Consulting, 2019
- Change Acceleration Process Training, Performance Excellence Department, OHSU, 2017
Accomplishments
OHSU COVID transition from in-person work to virtual and hybrid models, 2020
This project included instructional design, training, new technology implementation, and workforce change management.
Founding Leader, Educators' Collaborative Learning and Development Pod, 2018 – 2023
Lead the organization of a professional resource group whose participants train and facilitate as a major function of their work.
Intercultural Communication for Leaders Project, HR, OHSU, 2014 – 2020
Subject matter expert and facilitator.
Certified Conflict Coach, OHSU, 2014 – 2017
Volunteered to help OHSU employees facing conflict generate insight in an unbiased, supportive, and trusting environment.
Vice-Chair, International Employee Resource Group, OHSU, 2013 – 2016
Lead an employee-based organization of 600+ members, which provides resources, social activities, and volunteer services for the international community.
Certification
Strategic Human Resources Leadership Certificate, Cornell University, 2024
This advanced HR management program provides broad organizational perspectives in leadership, strategy, DEIB, talent management, organizational alignment, and analytics to uncover solutions needed for business success.
Certified Change Practitioner, Prosci, Inc., 2023
Change management certification program which provides knowledge, skills, and tools to drive successful change initiatives.
Succession Planning & Talent Development Certificate, Human Capital Institute, 2023
This program is designed to help organizations develop succession and talent development efforts that align with business strategy with the use of practical frameworks.
Project Management Professional Certificate, Portland State University, 2022
Provided a business focused perspective of project complexities, evaluations, methodologies, leadership and conflict management skills that keep projects on track.
Leadership Foundations Program OHSU, 2019
A certificate series designed to provide managers with advanced understanding of leadership best practices.
Everything DiSC, Certified Trainer, 2019
Train-the-trainer certification program by Holmes Street Leadership Consulting.
Change Acceleration Process Training, Performance Excellence Department, OHSU, 2017
This program focused on the iSixSigma process for adoption and implementing of change. Participants learn about change management, project management and workplace tools that positively support change.
Timeline
E-Learning Production Consultant
Cook Ross, Inc.
02.2021 - 12.2022
Learning and Organizational Development Senior Trainer
OHSU
02.2017 - Current
Learning and Resources Program Manager
OHSU
07.2013 - 02.2017
Business Office Finance Assistant
OHSU
03.2012 - 07.2013
Financial Crimes Specialist
Wells Fargo Bank Headquarters
02.2011 - 02.2012
Graduate Assistant for Special Populations Outreach Services
University at Buffalo
08.2010 - 12.2010
Graduate Assistant for Multicultural Education and Diversity
Medaille College
08.2009 - 08.2010
Master of Education in Higher Education Administration -
University at Buffalo, The State University of New York
Bachelor of Arts in English Literature -
St. John Fisher University
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