Iain Harrison
Maxwell,TX
Summary
Public relations graduate with 8+ years of customer service, mechanical assistant and administrative experience. Excellent communication skills, proficient in staff training, building customer/vendor relationships, and administrative operations. Seeking a sales or marketing role to grow and build skills while contributing to the company's goals and objectives.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
KBK Services
07.2023 - Current
- Estimation - calculate take-off sheets for bid process and verify for accuracy
- Revise and update safety manuals
- All other office support as needed
Customer Service Representative
Tanger Outlet
San Marcos, TX
07.2022 - 07.2023
- Provided customer service support to mall store customers demonstrating a courteous and calm demeanor even during moments of customer dissatisfaction
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Achieve and exceed assigned sales goals by actively selling all mall rewards program benefits to shoppers, including other promotional items.
- Foster and maintain partnerships with retailers and vendors using effective communication skills
- Responsible for training new employees to be productive and efficient on their own.
Mechanical Contractor Assistant
KBK Services
Ashland, WI
06.2014 - 08.2021
- Managed office operations by answering phones, filing, and calculating estimation sheets, using time management and organizational skills
- Worked on constructions site doing various duties such as demolition and assisting foreman as needed.
- Assisted with sheet metal work - bending, cutting, etc.
- Assisted shop foreman with loading and unloading of trailers, kitting of parts needed for the job site, and other duties as needed.
Education
Bachelor of Science - Public Relations
Texas State University
San Marcos, TX12.2022
High School Diploma -
Mansfield High School
Mansfield, TX05.2018
Skills
- MS Office
- Social Media (Instagram, TikTok, Facebook, Twitter)
- Adaptability
- Time Management
- Strong Communication Skills
- Self-Motivated
- Dependable and Responsible
- Multitasker
- Strong Work Ethic
Timeline
Administrative Coordinator
KBK Services
07.2023 - Current
Customer Service Representative
Tanger Outlet
07.2022 - 07.2023
Mechanical Contractor Assistant
KBK Services
06.2014 - 08.2021
Bachelor of Science - Public Relations
Texas State University
High School Diploma -
Mansfield High School
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