Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Hi, I’m
BEHIRA L LEASIOLAGI
HONOLULU,HI
Summary
Overview
11
years of professional experience
Work History
Central Pacific Bank
Assistant Manager
09.2012 - Current
Job overview
- Open new accounts and loans, seek potential customers and assist them with the right bank product that will be beneficial to them
- Assist tellers with daily operations to make sure branch is balanced by end of day
- Help make effective decisions in a timely manner to better assist employees and customers
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
TJ Max
Sales Associate
12.2022 - Current
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
Big Island Candies
Cashier and Clerk
09.2012 - 01.2013
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Chaminade University of HonoluluHonolulu, HI
Bachelor of Science from Political Science
05.2012
University Overview
American Samoa Community CollegeAmerican Samoa
Associate of Arts from Liberal Arts
12.2008
University Overview
Skills
- Skills & Abilities
- Friendly and enthusiastic in greeting customers
- Excellent listener with well-developed sense of empathy
- Can demonstrate ability to effectively handle high-stress situations
- Scheduling and Coordinating
- Financial Management
- Managing Operations and Efficiency
- Corporate Law
- Technical Proficiency
About Me
About Me
Accomplished and well-rounded Assistant Manager with more than 10 years of Banking Experience. Seeking a career change within the Banking Industry to help contribute towards my growth as an individual and team member. I am a skilled problem solver who is passionate about helping customers find efficient ways to help grow their business. I am a forward thinker and enjoy helping others in any positive way I can. My Long-Term goal is to make this new career change a new adventure for me for the next 10-15 years and grow within the company.
Accomplishments
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved High Risk Issues which led to Company Efficiency.
Affiliations
Affiliations
- Toastmasters
- Young Professionals Program
Languages
Samoan
Native or Bilingual
Timeline
Sales Associate
TJ Max
12.2022 - Current
Cashier and Clerk
Big Island Candies
09.2012 - 01.2013
Assistant Manager
Central Pacific Bank
09.2012 - Current
Chaminade University of Honolulu
Bachelor of Science from Political Science
American Samoa Community College
Associate of Arts from Liberal Arts
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