Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Carlos Valencia

Carlos Valencia

Astoria,NY

Summary

Dynamic professional with expertise in project management and content creation. Excelled in elevating patient satisfaction by 17% through strategic initiatives. Proficient in Microsoft Office Suite and adept at stakeholder analysis, showcasing exceptional interpersonal skills and a commitment to process improvement and community engagement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

MPH Candidate

Planned Career Development
New York
01.2024 - Current
  • Enrolled in MPH curriculum specializing in Environmental and Occupational Health Sciences at CUNY School of Public Health

Project Consultant

RSC Solutions
Bronx
10.2024 - 03.2025
  • Executed quality enhancement initiatives to elevate patient experience and optimize administrative processes for Montefiore Medical Group (MMG)
  • Guided patients through available resources, such as the MyChart online portal and mobile application, for accessing test results or scheduling appointments.
  • Educated Patient Services Representatives (PSRs) on standard operating procedures regarding EPIC, MyChart, and patient ambassador responsibilities
  • Engaged with healthcare professionals to maintain accuracy in patient record documentation within EPIC (electronic health system)
  • Applied strategies to elevate patient satisfaction scores by 17% week-over-week, utilizing MyChart app downloads, SMS activations, and personal interactions with patients
  • Showcased exceptional interpersonal abilities in interactions with diverse populations, encompassing patients from distinct cultural backgrounds and individuals facing language barriers
  • Engaged in training programs to deepen understanding of medical terminology, HIPAA regulations, and customer service best practices

Research Program Coordinator

NYU Langone Health
New York
02.2022 - 01.2024
  • Effectively coordinated the RECOVER program, a pivotal NIH initiative, showcasing project management skills and contributions to advancing research on long-term COVID and effective therapeutics.
  • Supported comprehensive program design and execution, including goal setting, management, content creation, and ongoing process enhancement to achieve program objectives.
  • Compiled multi-slide PowerPoint dashboards illustrating enrollment status for RECOVER’s cohorts, encompassing demographic data, 15-20% month-over-month growth, and target milestones.
  • Facilitated RECOVER’s Health Equity Task Force weekly agendas, directing discussions and collaborating with study leadership, committee co-chairs, operations teams, and researchers to gather feedback and resolve inquiries.
  • Orchestrated inclusive series of focus groups from inception to conclusion, collaborating with 13 patient and community advocates to design enrollment pamphlets and flyers, expanding public-facing asset catalog by 13%
  • Developed over 20 tailored assets, effectively distributed across extensive network of 100+ study sites, driving marked improvements in recruitment initiatives targeting Black/AA, Hispanic/Latinx, and Tribal Nations communities
  • Facilitated community engagement throughout a network of 32 hubs and 198 participating study sites, generating up to 58% participation and involvement for individual learning hubs.
  • Secured 63% survey completion rate for Local Hub Site Engagement and Patient and Community Representative Surveys, generating crucial feedback and insights for program advancements
  • Conducted RECOVER representation in 5 focus group sessions to examine various issues, validate solutions, and inspire innovative concepts.
  • Oversaw compensation framework and payment allocation for 60+ community representatives, ensuring precise handling of requisitions, expense reports, and invoices.
  • Reviewed Spanish-language quality metrics for video, audio, and print content.
  • Facilitated coordination of 10+ research studies at Family Health Centers (FHC) at NYU Langone Health

Assistant Director, Community Affairs

NYC Health + Hospitals
New York
11.2021 - 02.2022
  • Oversaw contact tracing initiatives by 45+ Community Engagement Specialists for efficient data collection on COVID-positive cases within New York City public schools, ensuring safety of students and staff
  • Executed recruitment, onboarding, and scheduling of 15+ community engagement specialists, ensuring team readiness and successful fulfillment of program requirements
  • Handled escalated issues by executing intricate investigations that demanded advanced review and synchronization with Mayoral offices and agencies present in 'Situation Room'.
  • Analyzed and proposed process enhancements for workflow and coordination with NYC government agencies, boosting operational efficiency and improving COVID response measures
  • Facilitated informed decision-making by delivering valuable insights on NYC public school classroom and building closures and reopening derived from DOHMH investigations and contact tracing data

Community Engagement Specialist

NYC Health + Hospitals
New York
03.2021 - 10.2021
  • Functioned as specialist for NYC Department of Education’s (DOE) COVID response initiative, a multi-agency collaboration involving DOE, DOHMH, and NYC Test and Trace Corps.
  • Managed NYC public school reopening initiative across all five boroughs, impacting one million students and 150,000 staff members, ensuring seamless transition amid challenging circumstances
  • Executed COVID case assessments utilizing trauma-informed and culturally respectful methodologies, acting as single point of contact between schools and agency partners overseeing testing and contact tracing
  • Partnered with DOHMH clinical leaders and DOE senior liaisons to ensure school leadership obtained adequate guidance during case surges and school-wide transmission investigations for effective crisis management

Community Outreach Specialist

Insight Global
New York
06.2020 - 03.2021
  • Reviewed and coordinated over 35 cases weekly while contributing to COVID-19 pandemic response, enhancing efforts to curb virus’s transmission within community
  • Administered contact tracing services to 140+ diagnosed patients using email and phone outreach monthly, confirming quick alerts for individuals possibly exposed to virus
  • Categorized risks according to contacts’ medical conditions, occupations, living situations, and contact levels

Freelance Writer

Various Projects
New York
04.2019 - 05.2020
  • Executed short fiction project reflecting Federico García Lorca’s literary themes, culminating in print publication
  • Wrote one-act play presented at Hispanic Federation’s annual theater festival, FuerzaFest.
  • Edited peer submissions, providing constructive feedback for improvement and growth.
  • Reviewed and edited translated documents for accuracy and cultural relevance.
  • Analyzed existing materials to identify areas where translations could be improved.

Corporate Communications Specialist

TelevisaUnivision, Inc.
New York
08.2014 - 03.2019
  • Executed strategic content creation and published press announcements, prime-time ratings analyses, social media content, and interview transcripts to enhance brand influence and market presence
  • Designed and initiated social media strategy that raised online brand recognition by 13% and facilitated executive presence at CES, NAMIC, and SXSW
  • Instrumental in creation and rollout of Network’s internal communications platform, boosting employee engagement and generating valuable content
  • Developed and released press materials for flagship politics program, engaging 50 English/Spanish-language media outlets, and attaining 10-16% placement across digital and print weekly to strengthen program visibility
  • Guided the Corporate Communications team while contributing to the Network’s News division, ensuring seamless coordination between departments.
  • Edited and proofread corporate communications for clarity and consistency.

Education

Bachelor of Arts - English Literature | Creative Writing

CUNY City College of New York
New York, NY
05-2013

Master of Public Health - Environmental and Occupational Health Sciences

CUNY School of Public Health And Health Policy
New York, NY

Skills

  • Project management
  • Internal strategies
  • Process improvement
  • Campaign development
  • Content creation
  • Stakeholder analysis
  • Talent management
  • In-depth interviews
  • Focus groups
  • Community outreach
  • Training and development
  • Public speaking
  • Qualitative and quantitative knowledge
  • Microsoft Office Suite
  • EPIC
  • REDCap
  • ClickUp
  • PeopleSoft Financials
  • Business Intelligence
  • R Studio
  • SAS

Languages

English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2

Certification

  • CITI (Collaborative Institutional Training Initiative), Human Subject Research: Good Clinical Practice, Social and Behavioral Research, Biomedical Research

Timeline

Project Consultant

RSC Solutions
10.2024 - 03.2025

MPH Candidate

Planned Career Development
01.2024 - Current

Research Program Coordinator

NYU Langone Health
02.2022 - 01.2024

Assistant Director, Community Affairs

NYC Health + Hospitals
11.2021 - 02.2022

Community Engagement Specialist

NYC Health + Hospitals
03.2021 - 10.2021

Community Outreach Specialist

Insight Global
06.2020 - 03.2021

Freelance Writer

Various Projects
04.2019 - 05.2020

Corporate Communications Specialist

TelevisaUnivision, Inc.
08.2014 - 03.2019

Bachelor of Arts - English Literature | Creative Writing

CUNY City College of New York

Master of Public Health - Environmental and Occupational Health Sciences

CUNY School of Public Health And Health Policy

Similar Profiles

CREATE PROFILE