Juliahna Manzo
Saint Cloud,Florida
Summary
Experienced in guest services reception, with demonstrated skills in customer service, problem-solving, and multitasking. Strengths include strong verbal communication, a professional demeanor, and ability to handle stressful situations calmly. Contributed significantly to enhancing guest satisfaction in previous roles by ensuring their needs were met promptly and courteously.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Perioperative Services Care Tech
University of Alabama at Birmingham Hospital
Birmingham, Alabama
11.2023 - 09.2024
- Assisted the operating room staff, including the anesthesia providers, with certain technical aspects of patient care.
- Cleaned and disinfected surgical suites and/or reusable equipment, including ancillary anesthesia equipment.
- Established clinical pathways for common procedures performed in the operating rooms.
- Successfully completed designated portions of orientation and training programs.
- Collaborated with physicians and other healthcare professionals to provide optimal patient care in the operating room setting.
Guest Services Receptionist
Seminole Hard Rock Hotel & Casino
Hollywood, Florida
09.2021 - 11.2023
- Greeted guests upon arrival and provided them with information about the hotel services.
- Assisted guests in making reservations for restaurants, spas, and other activities.
- Answered incoming calls from customers seeking assistance or information regarding hotel amenities.
- Maintained an up-to-date knowledge of hotel products, features, pricing plans, discounts, and special offers.
- Ensured compliance with safety regulations related to guest services receptionist duties.
- Maintained accurate records of all transactions related to guest check-ins and checkouts.
Education
Certification - Medical Assisting
Florida Technical College
Pembroke Pines, Florida12.2022
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, Florida06.2021
Skills
- Productivity
- Customer Focus
- Dependability
- Nimble Learning
- Action Oriented
- Customer Service
- Guest Reception
- Effective Communication
Languages
- Fluent English
- Intermediate Spanish
Certification
- Basic Life Support Provider Card BLS –American Heart Association.
Timeline
Perioperative Services Care Tech
University of Alabama at Birmingham Hospital
11.2023 - 09.2024
Guest Services Receptionist
Seminole Hard Rock Hotel & Casino
09.2021 - 11.2023
Certification - Medical Assisting
Florida Technical College
High School Diploma -
Pembroke Pines Charter High School