Steven Hawley
Chester,VA
Summary
Collaborative leader with dedication to partnering with staff to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Benefit Programs Manager
Chesterfield County
Chesterfield, Virginia
12.2018 - Current
- Provides leadership to Supervisors, Team Leads and Front-Line Staff across varied program areas.
- Analyzes financial reports and comparisons of budget to actual results for multiple department initiatives, including overtime and training.
- Consistently acts on behalf of Executive Leadership in various stakeholder meetings.
- Co-Facilitates Executive and Management department wide Cohort designed to complete mission driven projects.
- Weekly collaborations with Administrative, Finance and Service Leadership teams.
- Successfully coordinated Post COVID return to office work for Benefits staff, utilizing Hybrid Remote work and other technological advances.
- Oversees high volume of workload including over 1000 SNAP-Medicaid cases and average caseloads exceeding 2000.
- Led cross divisional initiative to create and implement new overtime process that provides oversite resulting in efficiency and cost savings.
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Benefit Programs Supervisor
Chesterfield County
12.2015 - 12.2018
- Consistently met at least 97% timeliness for SNAP application processing.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with benefit programs, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Led major initiatives drove innovation or addressed critical business challenges.
- Maintained database systems to track and analyze operational data.
Benefit Programs Specialist
Chesterfield County
05.2014 - 12.2015
- Assisted customers by timely and accurately processing their applications for government funded programs including SNAP, Medicaid and TANF.
- Maintained caseload of approximately 2000 which included processing renewals and other items to remain in program compliance.
- Maintained compliance with federal and state regulations, successfully passing all audits related to employee benefits programs.
- Managed complex benefits administration tasks, ensuring timely and accurate processing of renewals and new applications.
Education
Bachelor of Science - Political Science And Government
Ferrum College
Ferrum Va05.1996
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Workforce Management
- Performance Evaluations
- Key Performance Indicators
- Customer Service
- Decision-Making
- Managing Operations and Efficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefit Programs Manager
Chesterfield County
12.2018 - Current
Benefit Programs Supervisor
Chesterfield County
12.2015 - 12.2018
Benefit Programs Specialist
Chesterfield County
05.2014 - 12.2015
Bachelor of Science - Political Science And Government
Ferrum College
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