James Norton
Surgical Student/MPH Student
Fairmont,WV
Summary
Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads.
Overview
9
9
years of professional experience
Work History
Surgical Scheduler/Admin. Asst.
WVU Medicine/HVI Ruby Mem.
03.2022 - Current
- Enhanced patient and provider satisfaction by efficiently scheduling surgeries.
- Supported hospital administration by providing regular updates on surgical scheduling outcomes.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Coded correct procedures for physician and billing purposes.
- Reached out to patients to confirm arrival times and convey procedures.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased customer service success rates by quickly resolving issues.
Crisis Case Manager
WVU Medicine/Healthy Minds
01.2019 - 03.2022
- Employing conflict resolution skills when working with diverse populations allowed me to effectively manage challenging behaviors.
- Participated in ongoing training opportunities that helped me stay current on best practices in the field of crisis case management.
- Established rapport with clients by actively listening, demonstrating empathy, and building trust.
- Provided on-site crisis response services at schools or other community locations where immediate assistance was needed.
- Reduced repeat crises with proactive case management and consistent followup.
- Provided emotional support during crisis situations, promoting recovery and resilience.
- Improved client outcomes by developing and implementing comprehensive crisis intervention plans.
- Facilitated successful transitions from crisis stabilization units to community-based services.
- Engaged families and support systems in the treatment process for optimal results.
- Assessed risk factors of patients and made referrals for further services.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple patients with diverse needs.
Case Manager
WVU Medicine/Healthy Minds
01.2015 - 01.2019
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Evaluated treatment plans against individual goals and healthcare standards.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
- Provided leadership, guidance and support to staff members.
- Supervised direct care staff (Behavioral Health Technicians).
Education
BA - Board of Regents (emphasis in psychology/sociology)
Fairmont State College
Fairmont, WVMaster's - Public Health
Benedictine University
Lisle, Illinois05.2024
Skills
Data entry proficiency
References
Available upon request
Training
- Applied Suicide Intervention Skills Training (ASIST)
- Trauma Informed Positive Behavioral Support Training (TIPBS)
- Completed SBIRT Training
- Completed Safe-Talk Training
- Epidemiology Graduate Certificate (Spring 2024)
- Health Management & Policy Graduate Certificate (Spring 2024)
Timeline
Surgical Scheduler/Admin. Asst.
WVU Medicine/HVI Ruby Mem.
03.2022 - Current
Crisis Case Manager
WVU Medicine/Healthy Minds
01.2019 - 03.2022
Case Manager
WVU Medicine/Healthy Minds
01.2015 - 01.2019
BA - Board of Regents (emphasis in psychology/sociology)
Fairmont State College
Master's - Public Health
Benedictine University
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