Ian Aguilar
Hialeah,FL
Summary
Adept Telecommunications Agent with a proven track record at ETECSA, showcasing exceptional problem-solving abilities and a positive attitude. Fluent in Spanish and advanced in English, I excel in delivering outstanding customer service, effectively resolving complaints, and enhancing client satisfaction. My fast learning capability and meticulous attention to detail have significantly contributed to operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Telecommunications Agent
ETECSA
01.2023 - 06.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
GED -
Miami Dade College
Miami, FL06-2025
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Fast Learning
- I speak a fluent Spanish
- I speak an advanced English
Certification
ESOL Level 5
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Telecommunications Agent
ETECSA
01.2023 - 06.2024
GED -
Miami Dade College
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