Summary
Overview
Work History
Skills
References
Certification
AdministrativeAssistant

Ian Alderson

Information Technology
Kennesaw,GA

Summary

I am a dedicated and adaptable IT professional with a CompTIA A+ certification and hands-on experience seeking an entry-level position to leverage my technical skills and drive career advancement. I am eager to contribute to your project, refine my existing abilities, and cultivate new expertise within the IT landscape. I am committed to continuous learning and professional development to excel in the IT field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Configuration Technician(CDC Project)

EbryIT
Kennesaw, GA
08.2022 - 01.2024
  • Configure Laptop and Desktop units to the specifications of the client.
  • Train new co-workers on the responsibilities of the position
  • Conducted regular reviews of configurations against established baselines for accuracy.
  • Troubleshoot and attempt to repair damaged or malfunctioning units.
  • Manage and organize our stock of processed and unprocessed units, as well as our supplies.
  • Work closely with my two co-workers to maintain a steady output of hundreds of processed units weekly.
  • Document all processed units.
  • Maintain and follow the SOP(standard operating procedures) as dictated by the client.

Technical Support Representative

Alorica(Client: Samsung Electronics)
Remote, US
06.2021 - 08.2021
  • Provided technical assistance to customers through phone, email and chat support.
  • Provided support for official Android software/hardware and third-party applications (security, wifi, mobile networks, Bluetooth, configuration, general error resolution).
  • Utilized SAP-GCIC (Global Customer Interaction Center) ticketing system to document technical support interactions with customers.
  • Worked remotely under a supervisor with whom I communicated daily via Microsoft Teams.
  • Provided own work-from-home equipment (business speed internet, wired headset, camera, and private workspace).

Skills

  • Customer Service Expertise
  • Well developed interpersonal skills
  • Staff Training
  • Windows 7, 10, and 11 / MacOS / Android OS / iOS
  • Microsoft Office
  • Asset Management
  • Hardware Installation
  • Remote Support
  • Device troubleshooting and repair
  • Device configuration
  • Virtualization Technologies
  • Configuration Management
  • Software Deployment
  • Proficient with AI programs
  • Extremely adaptable
  • Extremely willing and able to learn new skills

References

  • Willow Elliot, EbryIT CDC Project Lead, (478) 972-7112, belliott240@gmail.com
  • Robxn Young, EbryIT Manager, (404) 804-9884, robxnquinn@gmail.com
  • Cody Rogers, EbryIT Manager, crogers@ebryit.com

Certification

CompTIA A+ Certification

Similar Profiles

CREATE PROFILE
Ian AldersonInformation Technology