Ian Allen
Richmond,VA
Summary
Compassionate and driven professional with strong background in supporting individuals in various capacities. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
6
6
years of professional experience
Work History
Community Support Coach- DSP
The Faison Center
05.2023 - Current
- Supported clients in working towards goals and social skills, improving individual wellness and productivity.
- Participated in community events and activities.
- Assisted in implementation of community support services in alignment with needs.
Member Service Representative
TowneBank — MSR Teller
08.2021 - Current
- Handles cash and learns about the inner workings of the banking system
- In addition, the role entails plenty of hands on customer service
- It requires being able to grasp and articulate different transactions with customers
- It is a fast paced and detail oriented environment and requires one to be vigilant in looking for signs of fraud and scams
- Skill Acquired:
- Learning internal systems and related service role duties to provide skilled team backup in handling customer demands
- Maintaining updated knowledge of internal processes and industry best practices to optimize service delivery
- Maintaining accurate and current customer account data with manual forms processing and digital information updates.
Shift Supervisor
Starbucks Coffee
09.2017 - 08.2021
- A shift supervisor sets the daily standards of customer service and teamwork that allows the store and company to succeed.
Education
Bachelor of Science - Psychology, Human Services
Old Dominion University
Norfolk, VA05.2024
Skills
- Store management, Interpersonal Skills, Conflict Resolution, Strong Communication
- Inventory Control and Record Keeping, Cash Handling Expertise, Safety Understanding
- Strategic Planning and Implementation, Outdoor Recreation
- Cash Handling
- Inventory Management
- Records Keeping
- Customer service
- Strategic Planning and Implementation
- Problem Solving (technological problems, equipment problems, customer service Issues, worker conflict, etc)
- Effective communication
- Positive attitude and work ethic
- The barista position gives the perfect opportunities for enhancing knowledge of coffee
- Products and honing skills as a leader This included eventually becoming a trainer and
- Leading training from start to finish with new hires This also meant keeping up to date
- With recipes and changes to the training model as well as daily operations to keep both
- Current and incoming staff up to standard
- Adaptability to the demands of a fluctuating environment
- Outdoor Recreation Safety
- Group leadership
- Ropes Course Instruction
- Equipment Inspection
- Trail/Course Maintenance
- Communication
Volunteer
- YoungLife — Volunteer Leader
- 09/2017 - 01/2021
- The opportunity of serving as a volunteer leader for YoungLife provided constant
- Experience in communication, leadership, interpersonal relationships, and fostering
- Community in a diverse and complex environment. The day-to-day tasks of this position
- Included leading small groups, providing rides for kids to and from school and sports
- Showing up at school events, and being a supportive mentor to kids as they navigate being
- Teenagers. This also involved frequent one-on-one conversations with kids, specifically
- Around spirituality, faith, and emotion. I eventually became a team leader which involved
- Organizing events, fundraising, and supporting leaders in working with kids.
- Spiritual Leadership
- Leading Youth
- Leading Teenagers In a Camp Setting
- Fundraising
- Oragnization/Impletmentation
- Program Direction
- Leading Group Conversations (specifically regarding emotion and spirituality)
Timeline
Community Support Coach- DSP
The Faison Center
05.2023 - Current
Member Service Representative
TowneBank — MSR Teller
08.2021 - Current
Shift Supervisor
Starbucks Coffee
09.2017 - 08.2021
Bachelor of Science - Psychology, Human Services
Old Dominion University
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