BAYLEIGH ALMODOVAR
Fairhope,USA
Summary
Client Operations Manager with 15+ years in healthcare operations and SaaS environments, leading cross-functional teams, optimizing service workflows, and driving measurable improvements in client experience, SLA performance, and operational efficiency. Proven people leader with experience managing clinical and client-facing teams, partnering with Product and IT, and translating client needs into scalable operational solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Operations Senior Associate
Teladoc, Health Inc
10.2024 - Current
- Led daily client operations supporting enterprise healthcare clients, owning case resolution workflows, escalations, and SLA performance
- Managed and coached a cross-functional support team, improving consistency, accountability, and overall service quality
- Partnered with Product and IT to translate client and operational feedback into system and workflow enhancements
- Drove process improvements that reduced response times and improved client satisfaction metrics
- Presented operational performance insights to leadership to support decision-making and continuous improvement
- Supported onboarding and training initiatives, improving early client engagement and team readiness
Clinical Operations, Supervisor
Teladoc, Health Inc
06.2023 - 10.2024
- Managed a 10-person clinical and support team, overseeing scheduling, performance, and quality standards
- Owned daily operations in a regulated healthcare environment, ensuring compliance, audit readiness, and service continuity
- Led workflow and process improvements that reduced bottlenecks and improved care delivery efficiency
- Partnered with IT and clinical leadership to resolve system issues and support telehealth operations
- Fostered a culture of accountability, feedback, and continuous improvement, contributing to improved retention and team morale
- Drove onboarding and ongoing training initiatives to improve team readiness, engagement, and performance outcomes
- Acted as primary liaison between clinical teams, operations, and IT during system outages or workflow disruptions
- Analyzed operational and performance metrics to identify trends, risks, and opportunities for process improvement
Clinical Supervisor, Biologic Coordinator, NCMA
Vital Dermatology
01.2018 - 01.2023
- Managed daily operations for a multi-provider dermatology practice, overseeing staffing, scheduling, workflows, and patient throughput
- Led and coached a 5-person clinical and administrative team, driving accountability, performance consistency, and team engagement
- Owned biologic therapy operations, including prior authorizations, payer coordination, and patient onboarding, ensuring timely access to treatment
- Built and sustained a long-term operational partnership with the practice owner, supporting business growth and service quality
- Coordinated cross-functionally with providers, nursing staff, and external partners to align operational priorities and care delivery
- Monitored operational metrics and patient feedback to identify gaps, risks, and opportunities for process improvement
Education
Associate of Science -
Fortis Medical Instutite
Pensacola, FLSkills
- Client Operations Management
- Team Leadership and Performance Management
- Process Improvement and Operational Efficiency
- Escalation and Conflict Resolution
- Project and Program Coordination
- Training, Coaching, and Mentorship
- Cross-Functional Collaboration
- Protocol and Workflow Development
Core Skills
- Salesforce CRM
- Jira
- Excel
- SaaS Platforms
- Confluence
- SharePoint
- PowerBI
Tools and Systems
Certification
- National Certified Medical Assistant, National Center for Competency Testing, Present
- Foundations Of Leadership, Dale Carnegie, 2024-10-01
- Healthcare Project Management, OpusVi, 2025-05-01
Timeline
Client Operations Senior Associate
Teladoc, Health Inc
10.2024 - Current
Clinical Operations, Supervisor
Teladoc, Health Inc
06.2023 - 10.2024
Clinical Supervisor, Biologic Coordinator, NCMA
Vital Dermatology
01.2018 - 01.2023
Associate of Science -
Fortis Medical Instutite