Ian Alonso
Davenport,FL
Summary
Proactive Server with extensive experience in managing multiple tables, guest engagement, and POS systems. Expertise in upselling, resolving customer complaints, and maintaining high service standards. Committed to delivering prompt, attentive service and fostering positive guest relationships for repeat business.
Overview
11
11
years of professional experience
Work History
Server
Walt Disney World Resort
06.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
Ruby Tuesday
06.2015 - 03.2018
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Bob Evans Restaurant
07.2013 - 06.2015
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
Bachelor of Arts - English
Shenandoah University
06-2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Sales Techniques
- Suggestive Selling
- Food and beverage pairing
- Positive and professional
Accomplishments
Recipient of the Quarterly Award multiple times at Disney.
Over 300 guest recognitions for outstanding service.
Timeline
Server
Walt Disney World Resort
06.2017 - Current
Server/Bartender
Ruby Tuesday
06.2015 - 03.2018
Server
Bob Evans Restaurant
07.2013 - 06.2015
Bachelor of Arts - English
Shenandoah University
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