Summary
Overview
Work History
Education
Skills
Timeline
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Ian Andersen

Corona,California

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Tesla Advisor III

Tesla
11.2023 - 04.2024
  • Offered personalized advice on marketing and sales tactics, guiding clients toward attracting new customers and boosting revenue.
  • Prioritized customer satisfaction by actively listening to concerns, showing empathy, and promptly resolving issues.
  • Consistently provided outstanding customer service by sharing in-depth product knowledge and fostering warm, inviting interactions.
  • Served as the main point of contact for both internal and external customers, ensuring their needs were met effectively.
  • Dedicated to crafting memorable customer experiences, consistently achieving CSAT scores of 90% or above.

Tesla Advisor II

Tesla
12.2022 - 11.2023
  • Contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual sales and KPI targets.
  • Provide the highest level of customer service through the full sales and delivery cycle.
  • Demonstrate a mastery of all Tesla products and services and keep up with the EV industry trends and local incentives.
  • Learned all sides of the business. Service, Sales and Delivery all incorporated.
  • Worked with local stores, dog pounds, and charities to create marketing for this mall location.
  • Help sell and deliver $14,000,000 worth of Tesla vehicles

Seasonal Tesla Advisor

Tesla
03.2022 - 04.2022
  • Carefully preparing and orchestrating the seamless relocation of cutting-edge Tesla vehicles, our dedicated team meticulously assessed each automobile, ensuring a premium experience for our valued clientele.

Freezer/Cooler/Deli

Sam's Club
08.2017 - 03.2022
  • Experience in customer service, forklift maneuvering, product organization skills.
  • Read blueprints, micrometers and metric conversion with high level of accuracy.
  • Lifted up thousands of pounds repeatedly during course of workday.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Removed orders from storage, wrapped and staged for shipments.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Completed cycle counts and monthly inventory.

Education

Associate of Science, Mechanical Engineering -

Norco College
Norco, California

High School Diploma -

Valencia High School
Placentia, California

Skills

  • Organizational and problem-solving skills
  • Exceptional communication skills and team player
  • Excellent driving skills
  • Detail-orientated
  • Customer Oversight
  • Sales and Marketing
  • Lead Generation
  • Customer Relationship Management

Timeline

Tesla Advisor III

Tesla
11.2023 - 04.2024

Tesla Advisor II

Tesla
12.2022 - 11.2023

Seasonal Tesla Advisor

Tesla
03.2022 - 04.2022

Freezer/Cooler/Deli

Sam's Club
08.2017 - 03.2022

Associate of Science, Mechanical Engineering -

Norco College

High School Diploma -

Valencia High School

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Ian Andersen