Ian Anderson

McCullen

06.2018 - 01.2022

Supported overall team success by regularly sharing technical expertise and assisting colleagues with challenging tasks.
Exhibited strong attention to detail when conducting non-destructive testing methods such as ultrasonic inspection or eddy current testing on critical components.
Reduced maintenance downtime through efficient troubleshooting and repair of complex avionics systems.
Improved turnaround time for maintenance tasks by implementing standardized work procedures and guidelines.
Maintained accurate service records for all equipment under responsibility, ensuring proper documentation and data tracking for future reference.
.Consistently met or exceeded performance metrics by working diligently, prioritizing tasks effectively, and maintaining a strong commitment to quality workmanship.
.Kept abreast of emerging technology trends and equipment advancements to inform maintenance strategies and enhance team capabilities.

Verizon Wireless

01.2014 - 02.2017

Collaborated with management to identify systemic issues and develop preventative measures, reducing escalations over time.
Assisted in creating comprehensive reports on key metrics related to escalations, informing data-driven business decisions.
Enhanced team efficiency by developing and implementing escalation procedures.
Strengthened customer trust by ensuring transparency during the escalation process.
Demonstrated empathy and understanding when interacting with upset customers, diffusing tense situations effectively.
Boosted team productivity through regular training sessions on best practices in handling escalated cases.
Served as an expert resource within the company regarding escalated cases, sharing knowledge with colleagues seeking advice or guidance.

Lowes Home Improvment

01.2013 - 01.2014

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.

Summary