Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian Arlia

Finleyville,Pa

Summary

Hardworking motorcycle technician with full Knowledge of theory of operation of motorcycle engines, transmissions and electronics. Over 30 years of operating diagnostic equipment to discover faults before disassembly. Dismantled, repaired, cleaned, tested and engines to provide outstanding service and build solid reputation.

Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Overview

33
33
years of professional experience

Work History

Owner/Operator

A&D Custom Cycles
05.2014 - Current
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Harley-Davidson Master Technician

Hot Metal Harley-Davidson
01.2001 - 05.2014
  • Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
  • Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
  • Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
  • Maintained a safe working environment by adhering to company safety protocols and industry best practices.
  • Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
  • Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
  • Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
  • Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
  • Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Performed safety and emissions inspections.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Read and followed technical documentation to complete accurate repairs.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired and replaced worn and damaged components.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.

Collection Supervisor

General Recovery
09.1996 - 12.2000
  • Conducted regular performance reviews for staff members, identifying areas for improvement and creating action plans to address them.
  • Conducted ongoing training sessions for collections staff, ensuring they remained up-to-date on industry best practices and relevant regulations.
  • Enhanced collection efficiency by implementing strategic collection processes and procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Harley-Davidson Technician

Benjy’s Harley-Davidson
01.1992 - 09.1996
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.

Education

Motorcycle Mechanics Institute -

Motorcycle Mechanics Institute
01.1991

Skills

  • Motorcycle repair proficiency
  • Adaptability to new technology
  • Workshop safety
  • Computerized Diagnostic Tools
  • Performance modifications
  • Customer service
  • Time management
  • Repairs and maintenance
  • Multitasking
  • Reliability
  • Organizational skills
  • Electrical systems expertise
  • Hand tools mastery
  • Engine diagnostics
  • Vehicle Inspection
  • Teamwork and collaboration
  • Problem solving abilities
  • Dyno-tuning
  • Full customization

Timeline

Owner/Operator

A&D Custom Cycles
05.2014 - Current

Harley-Davidson Master Technician

Hot Metal Harley-Davidson
01.2001 - 05.2014

Collection Supervisor

General Recovery
09.1996 - 12.2000

Harley-Davidson Technician

Benjy’s Harley-Davidson
01.1992 - 09.1996

Motorcycle Mechanics Institute -

Motorcycle Mechanics Institute

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Ian Arlia