Ian Austin
Portland,Oregon
Summary
After 35 years of lived experience in revolving door relapse, mental illness, criminal justice involvement and chronic homelessness, I have emerged as an astonishingly healthy, well-adjusted human being, determined to turn all of it to good purpose. Actively successful in 12-Step Recovery since January 4, 2018, when combined with my ongoing education and professional development, this overall history leaves me well equipped to contribute to any organization on multiple levels, appropriately and effectively serving and assisting our clients, as required by each, all of it passing through the lens of "Trauma-Informed Everything" for optimal and lasting results.
Overview
5
5
years of professional experience
Work History
Certified Recovery Mentor /Peer Support Specialist
East Portland CTC
02.2023 - Current
- Supported clients with compassionate, empathetic face-to-face counseling.
- Improved client satisfaction and results through timely communication and resolution of issues.
- Documented case management activity in timely fashion for accurate, reliable records.
- Facilitated group and individual therapy in outpatient setting.
- Coordinated referrals for community services based on individual client needs and preferences.
- Displayed sensitivity to cultural needs of clients and families served.
- Leveraged (entirely too much) personal lived experience to connect with clients, wherever they might be on the recovery spectrum on any given day.
Assistant Case Manager
Central City Concern
08.2019 - 06.2022
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
- Assisted Case Managers in conducting comprehensive assessments that accurately identified underlying issues impacting clients'' lives.
- Elevated client engagement levels by actively involving them in the decision-making process related to their cases.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
BS in Arts & Letters - Conflict Resolution
Portland State University
Portland, OR06-2025
Timeline
Certified Recovery Mentor /Peer Support Specialist
East Portland CTC
02.2023 - Current
Assistant Case Manager
Central City Concern
08.2019 - 06.2022
BS in Arts & Letters - Conflict Resolution
Portland State University
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