Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian Baker

Indian Trail,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

General Manager

Emergency Restoration Experts
12.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Construction Manager

Emergency Restoration Experts
07.2019 - Current
  • Identified and resolved construction issues promptly to prevent delays.
  • Developed and implemented quality control plan to guarantee highest standards of workmanship.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

In-house Repair Manager

Emergency Restoration Experts
08.2016 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.

Owner

Step By Step Repairs
06.2010 - 08.2016
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and developed team members to build human capital.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.

Crew Lead

Wee Fix It Service
01.2008 - 08.2010
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Cleaned and maintained tools, equipment and worksites.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Managed safe and efficient use of tools and equipment on construction sites.

Brickmason

McGee Bothers
09.2005 - 01.2008
  • Constructed and repaired brick, concrete block and stone structures for commercial and residential customers.
  • Utilized common power and hand tools to complete each masonry project.
  • Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills and hand tools.
  • Worked safely on scaffolding and swing stages at various heights.
  • Operated heavy equipment such as forklifts safely and efficiently to move materials.
  • Prepared work area using chalk lines, tapes, squares and levels.

Lot Manager

Bob Mayberry
06.2003 - 09.2005
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Maintained attractive, tidy parking lot for [Type] dealership.
  • Achieved and maintained pristine condition of automobiles on lot and in showroom.
  • Assisted sales and service staff with moving automobiles to keep operations running smoothly.
  • Picked up and delivered customers using dealership vehicles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Tabernacle Christian School
Monroe, NC
08.2005

Skills

  • Profit and Loss Accountability
  • Team Leadership
  • Data Review
  • Training and Development
  • Performance Improvement
  • Analytical Skills
  • Human Resources Leadership
  • Process Improvement
  • Succession Planning

Timeline

General Manager

Emergency Restoration Experts
12.2020 - Current

Construction Manager

Emergency Restoration Experts
07.2019 - Current

In-house Repair Manager

Emergency Restoration Experts
08.2016 - Current

Owner

Step By Step Repairs
06.2010 - 08.2016

Crew Lead

Wee Fix It Service
01.2008 - 08.2010

Brickmason

McGee Bothers
09.2005 - 01.2008

Lot Manager

Bob Mayberry
06.2003 - 09.2005

High School Diploma -

Tabernacle Christian School

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Ian Baker