Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

Ian Barnes

Newport News,VA

Summary

Experienced Client Administrator with over 3 years of experience in the accounting field. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Client Administrator/Onboarding Specialist

BookKeeping Express
Newport News , VA
10.2018 - Current
  • Maintained high level of client satisfaction through outstanding customer service and support with 300 clients a month.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Gathered customer information and maintained in CRM database.
  • Read financial publications to remain informed about trends affecting market conditions.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Led cross-departmental and divisional workflows supporting risk management.

Aquatics Technician

Great Wolf Lodge
Williamsburg, VA
08.2017 - 08.2018
  • Kept work consistently compliant with 5S standards.
  • Loaded and unloaded plater and maintained pH standards.
  • Organized work to meet demanding production goals.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Performed routine maintenance for manufacturing operations.
  • Maintained quality assurance and customer satisfaction objectives.

Education

Associate Of Applied Science - Computer Aided Drafting And Design Technology

Thomas Nelson Community College
Hampton, VA
12.2017

High School Diploma -

Bruton High School
Williamsburg, VA
06.2015

Skills

  • Commodity risk management
  • Flexibility/Adaptability
  • Creative & conceptional processing
  • Proficient in Excel

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved obsolete software slowly becoming by cutting ties with them and put into place micro adjustments which led to saving the company $40,000 annually.

Timeline

Client Administrator/Onboarding Specialist

BookKeeping Express
10.2018 - Current

Aquatics Technician

Great Wolf Lodge
08.2017 - 08.2018

Associate Of Applied Science - Computer Aided Drafting And Design Technology

Thomas Nelson Community College

High School Diploma -

Bruton High School