Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ian Bartlett

Anna,TX

Summary

Hello! Thank you for taking the time to review my resume. I am excited to share the skills I've acquired through an incredible journey of learning and self-taught projects as I strive to break into the IT industry. My focus is on starting in IT helpdesk or support specialist roles, and I have completed several courses and projects that I believe make me a strong candidate for these positions. I appreciate your time in considering my application and look forward to the opportunity to discuss how my skills align with the needs of the position. Thank you again for your consideration

Overview

6
6
years of professional experience
1
1
Certification

Work History

HEB

Sanitation Specialists
Frisco, TX
09.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Sanitized floors and walls to protect workers.
  • Followed sanitation schedule and documented cleaning activities.
  • Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
  • Disassembled and assembled equipment for proper cleaning.
  • Applied cleaning chemicals to machinery using centralized or portable foaming systems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service

Security Guard

Ii Brothers Grill & Bar
Plano, TX
02.2018 - 03.2020
  • Guarded restricted areas to prevent unauthorized entry.
  • Trained new security officers on safety protocols and company standards.
  • Supervised property entrances and exits and monitored employee safety.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Pet Care Specialist

PetSmart Charities
Plano, TX
  • Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
  • Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
  • Assisted in administering medication, vaccinations, and other treatments as prescribed by veterinarians.
  • Monitored food intake levels of all animals and ensured proper nutrition was being provided.
  • Kept kennels clean and sanitary at all times by performing regular cleaning tasks such as sweeping, mopping, disinfecting surfaces.
  • Interacted with customers in a friendly manner to provide them with accurate information regarding pet care services offered by the facility.
  • Greeted customers warmly upon arrival and responded promptly to inquiries about products or services available at the facility.
  • Handled customer complaints professionally in order to resolve issues quickly and efficiently.

Education

IBM Cybersecurity Analyst Professional Certification - Cybersecurity

Coursera
Online
05.2021

High School Diploma -

Liberty High School
Frisco, TX
08-2015

Some College (No Degree) - Environmental Science

Collin County Community College District
Plano, TX

Skills

  • Technical Reporting
  • Application Installations
  • Application Support
  • Information Security
  • Web Development
  • Software Implementation
  • Troubleshooting and Diagnostics
  • Troubleshooting
  • Virtualization Technologies

Certification

  • am currently immersed in CompTIA A+ certification courses through a dedicated CompTIA bootcamp. My goal is to solidify my foundation in IT, and upon completing A+, I am poised to embark on a cybersecurity career path. My next milestone is the CompTIA Security+ certification, where I've focused my studies on the current version (601) and plan to attain the Security+ (701) this year. Excited about the challenges ahead, I am committed to continuous learning and growth in the dynamic field of IT and cybersecurity as a whole.
  • Coursera – I am currently on the verge of completing the Google IT Support Specialist certification on Coursera, with an expected certification date in April. My commitment to continuous learning extends to beginner certifications in cybersecurity analytics and digital forensics. In parallel, I am actively enrolled in Python for Beginners and AI Machine Learning courses, aiming to deepen my understanding of these essential skills in our ever-evolving industry.

Timeline

HEB

Sanitation Specialists
09.2022 - Current

Security Guard

Ii Brothers Grill & Bar
02.2018 - 03.2020

Pet Care Specialist

PetSmart Charities

IBM Cybersecurity Analyst Professional Certification - Cybersecurity

Coursera

High School Diploma -

Liberty High School

Some College (No Degree) - Environmental Science

Collin County Community College District
Ian Bartlett