Ian Black
Lexington,SC
Summary
Dynamic and results-driven professional with a strong background in customer service and maintenance. At Bethel Christian Camp, I enhanced equipment reliability through a preventive maintenance program while fostering teamwork and high morale among staff. Known for problem-solving skills and a commitment to excellence, I consistently exceed performance expectations.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ace Hardware
02.2025 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Maintenance Technician
SCPRT
08.2023 - 04.2024
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Collaborated with team members to complete larger repair projects efficiently.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Maintenance Supervisor
Bethel Christian Camp
04.2019 - 08.2022
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Supervised 1-2 employees and scheduled shifts.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Conducted root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
- Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
Education
Counseling
Midlands Middle College
West Columbia, SC04-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Outgoing personality
Timeline
Sales Associate
Ace Hardware
02.2025 - Current
Maintenance Technician
SCPRT
08.2023 - 04.2024
Maintenance Supervisor
Bethel Christian Camp
04.2019 - 08.2022
Counseling
Midlands Middle College
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