Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian Bray

Hillsboro,OR

Summary

I'm a technical support and platform integration specialist with hands on experience in system validation, hardware diagnostics, and automation. Skilled in scripting with Python and Basho streamline workflows and reduce manual effort. Strong foundation in Linux systems, networking, UEFI/BIOS configuration, and system provisioning tools like Clonezilla and Ghost. Proven ability to troubleshoot complex issues, write clear technical documentation, and collaborate across engineering teams. Currently focused on transitioning into DevOps and infrastructure automation roles, bringing a problem solving mindset and a drive for continuous improvement.

Overview

14
14
years of professional experience

Work History

Technical Marketing Engineering Technician

Kelly Services – Intel
04.2024 - Current
  • Support platform validation and integration across Intel desktops, notebooks, and server platforms by assisting engineering teams with testing, hardware configuration, and performance optimization
  • Develop and adapt test procedures and scripts (Python, Bash) to improve automation, accuracy, and coverage of system testing workflows
  • Configure UEFI/BIOS firmware settings, troubleshoot OS issues, and perform system recycling and upgrades
  • Collaborate on eSports hardware configuration and installations, contributing to Intel-sponsored gaming performance validation
  • Write technical documentation and SOPs for platform evaluation, helping onboard new technicians and improving internal knowledge transfer
  • Monitor system performance and ensure reliability of network infrastructure for lab environments

Caregiving

Career Break
07.2021 - 01.2023
  • Cared for terminally ill family member

Support Technician (Contract)

Mindtree - Intel
04.2021 - 06.2021
  • Provided Tier 2 technical support to internal engineering and business clients through email, remote access, and video sessions
  • Diagnosed, reproduced, and resolved hardware and software issues; documented cases using internal ticketing systems
  • Collaborated with engineers to configure and debug systems, analyze platform behavior, and support pre-production validation

Support Technician (Contract)

Kelly Services - Intel
02.2021 - 04.2021
  • Conducted software validation and compatibility testing on Intel vPro hardware systems for OEM partners
  • Worked with internal tools to track bugs, generate reports, and support configuration changes needed for validation

Support Technician (Contract)

Kelly Services - Intel
08.2019 - 10.2020
  • Led support for the Intel Lakefield pre-production CPU project, acting as the primary technician for platform setup, issue triage, and validation
  • Automated display firmware updates using scripting (Python/XML), significantly improving workflow efficiency and reducing manual steps
  • Managed Active Directory permissions, lab inventory, and remote device connectivity for engineers
  • Supported hardware and software setup including cabling, KVMs, PDU configuration, and OS installation
  • Authored technical wikis and documentation for internal process clarity and new technician onboarding

Support Technician

Experimac
07.2016 - 06.2018
  • Diagnosed and repaired customer systems across Windows, macOS, iOS, and Android.

Keyholder

CityMac
05.2014 - 07.2016
  • Led daily operations and performed hardware diagnostics and customer training for Apple products.

English Language Instructor

IStudy Language School
09.2011 - 03.2014
  • Taught English and cultural adaptation to Thai students; conducted family interviews and led training.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
10-2028

GED -

Clark College
Vancouver, WA
09-2008

Skills

Automation & Scripting:

  • Python, Bash
  • UEFI/BIOS Scripting & Automation

Infrastructure & Systems:

  • Linux, Networking (TCP/IP, DHCP, DNS)
  • Active Directory, Virtualization

DevOps & Tooling:

  • Git, CI/CD Foundations
  • System Imaging (Clonezilla, Ghost)

Monitoring & Validation:

  • Platform Validation & Integration
  • Root Cause Analysis, Hardware Debugging

Professional Strengths:

  • Technical Documentation
  • Process Automation Mindset

Timeline

Technical Marketing Engineering Technician

Kelly Services – Intel
04.2024 - Current

Caregiving

Career Break
07.2021 - 01.2023

Support Technician (Contract)

Mindtree - Intel
04.2021 - 06.2021

Support Technician (Contract)

Kelly Services - Intel
02.2021 - 04.2021

Support Technician (Contract)

Kelly Services - Intel
08.2019 - 10.2020

Support Technician

Experimac
07.2016 - 06.2018

Keyholder

CityMac
05.2014 - 07.2016

English Language Instructor

IStudy Language School
09.2011 - 03.2014

Bachelor of Science - Computer Science

Western Governors University

GED -

Clark College

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