Ian Broomfield
Jacksonville,FL
Summary
Life long customer service professional, dedicated to customer satisfaction. Demonstrates a deep understanding of company policies and procedures, applying them in everyday scenarios to ensure a positive experience for our guests. Strong problem solver, effective communicator, and eager to learn.
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets
09.2018 - Current
- Provide Premier Customer Service to customers and vendors in-person and over the phone.
- Demonstrate knowledge of products and services provided by Publix.
- Ensure customer savings using coupons and deals.
- Prevent consumer fraud with common gift card and Western Union scams to ensure safe transactions for our customers using open-ended questions.
- Handle cash in common register transactions, lottery sales and receiving/depositing cash to our safe.
- Handle store opening and closing procedures involving balancing the safe and registers.
- Investigate and resolve accounting errors at store level.
- Manage front end operations to ensure prompt wait times for customers and smooth shift transitions for associates.
- Train new hires and current associates on Publix procedures in all positions using learning resources, hands on training and leading by example.
- Maintain a clean and organized work environment for customers and associates to ensure a pleasant shopping and working experience.
- Collaborate with other associates to reach goals for Publix campaigns. (i.e. Children's Miracle Network and Special Olympics fundraisers.)
- Learn and apply Publix policies and procedures to solve problems in everyday scenarios.
Customer Service Team Leader
Publix Supermarkets
05.2021 - 07.2024
- Handled hiring and onboarding of new associates including completing government documents relating to hiring, performing and sending drug tests, and scheduling orientations and subsequent training days.
- Relayed pertinent information between leadership and their departments to ensure associates and managers are working together effectively.
- Managed and escalated customer complaints, ensuring swift resolution and preventing further issues.
- Coached associates individually on best practices and Publix procedures to ensure they were providing Premiere Customer Service.
- Walked the Customer Service department multiple times a day to evaluate and correct issues to maintain Publix standards.
- Prepared, executed, and followed through with plans to meet both store level and corporate initiatives.
- Experience in maintaining cleaning and accounting supplies.
- Conducted weekly payroll tasks using.
- Managed time efficiently to complete any given tasks within deadlines.
Education
High School Diploma -
Allen D. Nease High School
Ponte Vedra, FL06-2017
Skills
- Critical thinking
- Problem solving
- Effective communication
- Quality oriented
- Customer relations
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Team development
- Staff training
- Administrative support
Timeline
Customer Service Team Leader
Publix Supermarkets
05.2021 - 07.2024
Customer Service Staff
Publix Supermarkets
09.2018 - Current
High School Diploma -
Allen D. Nease High School
Similar Profiles
Andrea DavisAndrea Davis
Production Associate at Publix SupermarketsProduction Associate at Publix Supermarkets
Giselle EganGiselle Egan
Customer Service Staff at Publix SupermarketsCustomer Service Staff at Publix Supermarkets
Jayd JohnsonJayd Johnson
Customer Service Team Leader at Publix SupermarketsCustomer Service Team Leader at Publix Supermarkets