Ian Brown

• Managed tracking and reporting of search-related activities to provide analyses to executives.
• Improved search-related activities through ongoing analysis, experimentation, or optimization tests.
• Evaluated new emerging media or technologies and made recommendations for application.
• Prepared and presented reports to update stakeholders about the success of each strategy.
• Identified methods for interfacing web application technologies with enterprise resource planning or other system software.
• Worked with technical leads, engineers, and designers to develop dynamic client-side web applications across various areas of business.
• Verified financial data and identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
• Offered financial input to prepare and implement plans and processes for risk, financial and management controls.
• Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.

• Facilitated communication through active management of incoming correspondences, phone calls, emails, and letters.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Investigated and analyzed client complaints to identify and resolve issues.
• Scheduled space or equipment for special programs, meetings, and conferences.
• Composed and prepared routine correspondence, letters, and reports with job-related software.
• Used company badging system to create badges for new employees and visitors.
• Led attack and defensive measures with air and surface warfare.
• Used technical expertise and sound military judgment to learn and perform complex procedures.
• Conducted training to improve troops' abilities.
• Reviewed mission tasking, intelligence, and weather information.
• Operated surveillance, electronic warfare, and other weapon systems.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Documented security-related situations and submitted in-depth reports to superiors.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Optimized management roles facilitated communication and adjusted culture to be more open and productive.
• Reviewed established procedures to assess areas in need of improvement.
• Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.

• Performed crisis management and preemptive planning for department.
• Presented findings to management and executive leadership and fielded questions to help refine strategies.
• Collaborated with team to promote, plan, and organize communication materials.
• Advised and supported communications team during strategy development meetings.
• Executed communications strategies by using deliverables to drive employee engagement.
• Prepared and delivered situation updates, reports, and graphic representations.
• Directed staff when assigning and prioritizing tasks.
• Implemented emergency plans for natural and wartime disasters.
• Managed critical communication links between air and response forces.
• Evaluated command center information to identify the need for high-level military and government reporting.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Analyzed and controlled materials, supplies, and equipment operational expenses.
• Responded to information requests from superiors, providing specific documentation.
• Provided hands-on training and coaching for junior staff on office policies and regulations.
• Encouraged and improved cross-department internal communication.

• Responded to major incidents reported to department, assuming role of chief for emergency situations.
• Trained, coached, and mentored military units to improve readiness and training.
• Stored and safeguarded classified information to maintain utmost confidentiality.
• Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
• Assisted in gathering intelligence and combat information to support response efforts.
• Facilitated route clearance for visits from high-ranking officials.
• Troubleshot systems and equipment and ran tests to make effective recommendations.
• Participated in training to maintain technical expertise and proficiency in applicable equipment.
• Installed and supported hardware and software for desktops, servers, and printers.
• Managed employee access, security roles and permissions.
• Performed routine troubleshooting and network monitoring.
• Supervised configuration of local area network, wide area network and corporate Internet system.
• Provided troubleshooting and testing to support network.
• Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.

• Operated command and control center systems and equipment.
• Used telecommunications systems, two-way radios, and intercom system to communicate with teams.
• Reviewed emergency action messages extracted relevant information from emergency orders and sent instructions to guide forces.
• Performed troubleshooting to determine issues with communications systems and maintain readiness.
• Managed communications between personnel for continual connections during missions.
• Gathered, controlled, and destroyed communication materials.
• Supported decision-making by interpreting graphic displays and information.

• Collaborated with team to promote, plan, and organize communication materials.
• Operated HF/VHF radio, computer and telephone communication equipment and received, copied, and delivered air traffic control messages, clearances, and advisories.
• Managed and routed air-to-ground and ground-to-air traffic, radio messages and communications for dispatchers, pilots, air traffic controllers and other authorized agents.
• Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
• Established and maintained clear and secure contact with field personnel and specific locations.
• Updated frequencies and cryptographic codes-maintained currency on protocols.