Ian Buechele

AI/Automation Oriented:

• Leveraged the autonomy of this role to facilitate the organization's transition into AI and automation.

Process Improvement:

• Streamlined and automated manual processes and reporting. This created bandwidth and allowed the team to focus efforts on stretch goals and improvement of overall operating state.

Team Development & Mentorship:

• Actively mentored teammates in SQL and Tableau, fostering a culture of continuous learning and career growth within the team.

Industry Collaboration:

• Actively engaged with cross-functional teams and industry partners to ensure the team's relevance and competitiveness within the broader corporate and industry landscape.

Focus on Data Integrity:

• Expanded upon existing CDE Initiative and Data Quality Program and developed enhanced methods to bring Loss Data to optimal standards. This resulted in the creation of a cross-functional team (Data Accuracy Working Group) and has standardized the approach to data integrity within ORGO. This team has streamlined monthly data quality processes and corrected over 100K records post-migration to the new risk management platform.

• Verified accuracy and effectiveness of reporting processes, effectively using various SQL modalities and Tableau to optimize legacy processes for team.
• Took point on exploration of firm-wide data structure, partnering with data owners and SMEs in numerous development teams to understand how our data is processed and how we can better leverage direct sources to provide for our team.
• Helped partners in organization with inquiries about database structure and SQL function and coordinated resolutions to both common problems and unique challenges.
• Mapped processes to holistically examine business flow and identify improvement opportunities.
• Validated results and performed quality assurance to assess accuracy of data.

• Worked in migration of database platforms (MSSQL to Teradata) which allowed for increases in security and better protection of personal information for both customers and employees.
• Responsible for creation and maintenance of Tableau reports that were used by Senior Leadership to directly guide overall business.
• Worked closely with stakeholders and divisional leadership to understand needs and provide meaningful reporting and analysis of current trends within retail environment.
• Examined and created advanced SQL queries in MSSQL, Teradata, Oracle, Neteeza and other platforms.
• Became proficient with Alteryx, creating multiple workflows that allowed team to automate manual processes.

• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Mapped current business and operational processes and offered recommendations for improvement.
• Developed communication metrics derived from raw company data to track improvements in organizational efficiency.
• Researched and resolved issues regarding integrity of data flow into Oracle and MSSQL databases.
• Created and improved intelligence resources to facilitate consistent flow of work.
• Documented business processes and analyzed procedures to ensure alignment with changing business needs.
• Tested functional compliance of company products, as well as testing development of new database specifically for my team.
• Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, maintaining optimal business flow.

• NCOE Business Process Effectiveness (2015 - 2018) Program Owner - Xfinity Prepaid Services, Xfinity Wifi on Demand, Battery Replacement. After moving from Advanced Repair to NCOE group, took on responsibility of managing National Vendor Partners for multiple lines of business.
• Responsible for overseeing numerous Weekly Business Report Calls and providing/interpreting complex metrics for these groups, as well as granting visibility to NCOE Management.
• Worked closely with Senior Leadership to implement initiatives for multiple metrics while simultaneously providing data for various other groups within and outside of NCOE.
• Partnered with Business Intelligence Teams to create my own dispositioning tools that provided insight into performance where none was previously available.
• Successful in maintaining high level of productivity while remaining available to groups who rely on my work.

• Became trained and efficient in use of relational database tools such as Oracle SQL, MSSQL, and Tableau.
• Used these skills to leverage changes in way that our Tier 2 and Vendor Groups address ticket volume.
• Using Agile methodology, took pivotal role in development of queue management techniques such as Holding Queue, Auto Close Procedures, and was lead contributor to development of queue management tools.
• Responsible for number of requested or weekly reports used by Upper Management to explain opportunities for enhanced efficiencies within our business model.
• Took on role of organizer for Project Management Staff by hosting Weekly Ops Meeting and Project Management Meetings.