Ian Butler
Fresno,CA
Summary
Dynamic operations supervisor with a proven track record at Trinity Services Group, excelling in team leadership and communication. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Adept at managing workloads and fostering collaboration, ensuring high-quality outcomes in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Trinity Services Group
03.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Manager
Roxanne’s Birkenstock
05.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Event Coordinator
Holland Park West
03.2021 - 04.2023
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Driver
DoorDash, GrubHub, UBER EATS, Trinity Services
04.2019 - 09.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Service Team Member
Michaels Arts and Crafts
09.2013 - 07.2017
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
Education
High School Diploma -
Clovis East High School
Clovis, CA06-2014
Skills
Communication – Clear writing and speaking
Problem-Solving – Analytical thinking and creativity
Teamwork & Collaboration – Working effectively with others
Time Management – Meeting deadlines and prioritizing tasks
Adaptability – Handling change and learning quickly
Leadership – Taking initiative and guiding others
Attention to Detail – Accuracy and precision
Critical Thinking – Evaluating and making sound decisions
Certification
- Manager ServSafe
- Department of Transportation
- California Driver License
Timeline
Supervisor of Operations
Trinity Services Group
03.2023 - Current
Event Coordinator
Holland Park West
03.2021 - 04.2023
Driver
DoorDash, GrubHub, UBER EATS, Trinity Services
04.2019 - 09.2022
Manager
Roxanne’s Birkenstock
05.2017 - Current
Service Team Member
Michaels Arts and Crafts
09.2013 - 07.2017
High School Diploma -
Clovis East High School
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