IAN BYERLY, PharmD
Columbus,OH
Summary
Experienced operations professional with a strong focus on optimizing processes and driving innovation in pharmacy services. Expertise in project management, strategic planning, and relationship building. Known for fostering team collaboration and adapting to changing needs. Dependable leader with keen ability of building collaborative environments that empower teams to excel in delivering customer-centric solutions.
Overview
8
8
years of professional experience
Work History
Associate Director of Operations
Optum Specialty Pharmacy
10.2023 - Current
- Led cross-functional teams for various initiatives, fostering a collaborative work environment that drove project success.
- Empowered team members by delegating responsibilities effectively while still offering support when needed.
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity and reduced operational costs.
- Boosted employee satisfaction through the development of comprehensive training programs and performance management initiatives.
- Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
- Cultivated a culture of continuous improvement by encouraging feedback from staff at all levels within the organization.
- Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
Manager of Pharmacy Operations
Optum Specialty Pharmacy
12.2020 - 10.2023
- Led a cross-functional team of 112 front-end operations employees that were responsible for $2.2 billion worth of revenue per year
- Led a quality improvement plan to improve NPS for the fertility department from -20 to 50 in 2 months with an end goal of >80
- Presented monthly/quarterly business reviews to key industry stakeholders for our limited distribution drugs that outlined specialty pharmacy key performance indicators, patient journey, and offered insights to improving the patient experience
- Strategized and executed system migration plans with cross-functional teams for our limited distribution drugs to ensure contractual agreements were maintained, workflow optimized patient experience, and payer information was mapped appropriately
- Planned and executed 20 three-week training classes for 112 front-end employees in preparation for our pharmacy data management system migration of 30,000 patients while maintaining operational excellence with no impact to patient experience
Supervisor of Pharmacy Operations
Optum Specialty Pharmacy
06.2019 - 12.2020
- Created, trained, and led a team of 15 high-performing pharmacists, nurses and account managers
- Collaborated with Otsuka to launch first SMS platform for more than 1,000 Jynarque patients to enhance patient engagement, increase medication adherence, and optimize patient experience that resulted in an increase of $150,000 in revenue per month
- Launched and implemented first 'Rescue' program for Jynarque patients that resulted in a 15% restart rate for patients that discontinued therapy
- Led a team of 20 individuals to increase sales by 230% month-over-month for our limited distribution product, Vyleesi
- Implemented first ultra-limited distribution drug, Corlanor, into operational workflow to optimize patient experience with a 90% conversion rate while maintaining contractual requirements
Jynarque Pharmacist
Optum Specialty Pharmacy
11.2018 - 06.2019
- Built a team of cross-functional employees that included pharmacists, nurses, prior authorization specialists and account managers resulting in a 49% market share in the pharmacy network
- Provided education to providers and patients regarding REMS requirements, laboratory blood monitoring, and potential side effects to help patients continue on therapy
- Partnered with Otsuka to leverage field-based resources to assist with provider and patient education to help promote a successful first fill for the patient
- Implemented and monitored program operations to improve the patient experience and reduce risk of REMS violations
Pharmacy Manager
CVS Pharmacy
09.2016 - 11.2018
- Analyzed the profit and loss sheets each month to ensure the business was profitable while reducing unnecessary expenses
- Managed and grew a business that was 20% above script budget without sacrificing patient care
- Established best practices to prevent inventory loss, which kept the business $80,000 below budget
- Worked directly with Pharmacy Supervisor to set goals, review results and improve customer experiences
Education
Doctor of Pharmacy -
Philadelphia College of Pharmacy
Philadelphia, PA05.2016
References
Available upon request
Timeline
Associate Director of Operations
Optum Specialty Pharmacy
10.2023 - Current
Manager of Pharmacy Operations
Optum Specialty Pharmacy
12.2020 - 10.2023
Supervisor of Pharmacy Operations
Optum Specialty Pharmacy
06.2019 - 12.2020
Jynarque Pharmacist
Optum Specialty Pharmacy
11.2018 - 06.2019
Pharmacy Manager
CVS Pharmacy
09.2016 - 11.2018
Doctor of Pharmacy -
Philadelphia College of Pharmacy
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