Ian Carroll
Laie
Summary
Accomplished graduate at BYU-Hawaii, adept in fostering collaborative relationships and strong community partnerships, demonstrating exceptional adaptability and team management skills. Proven track record in enhancing emotional development across diverse student groups by leveraging counseling techniques. Achieved remarkable student support and collaboration, showcasing a service-oriented mindset and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Supervisor of Leadership for Clubs
BYU-Hawaii- Student Leadership And Service
09.2023 - 04.2024
- Proactively addressing conflicts and fostering open communication among students.
- Collaborate with managers and coworkers in addressing student concerns or issues.
- Strong organizational and time management skills while managing multiple projects.
- Established strong relationships with community partners to increase club visibility and promote collaboration opportunities.
- Developed strong relationships with students from various countries, promoting trust and open dialogue about their needs and concerns.
- Daily operations between 7-9 student clubs (i.e. scheduling, planning, working with third parties, etc.)
Intern Music Therapy Assistant
Sounding Joy Music Therapy, Inc.
07.2023 - 08.2023
- Participate in and help administer weekly music therapy sessions for an hour each session
- Help monitor clients’ progress and encourage them to participate via playing music instruments and movement of hands and legs
- Monitor group (appx
- 10 clients) throughout therapy session and spend individual time with clients to get them involved and improve therapeutic needs
- Improvise instrumentally, vocally or physically to meet client’s therapeutic needs
- Demonstrate music therapy experiences using various musical elements to meet clients’ goals or objectives
- Expanded client’s optimal music genres by exploring variety of musical styles presented by various members in therapy group via musical instruments, vocalization and use of speakers and music streaming applications
- Evaluate therapy sessions and discuss clients progress, strengths/weaknesses of each session and any additional instruction therapist decides to discuss.
Religious Education Teachers Assistant
BYU Hawaii- Religious Education Department
01.2022 - 06.2023
- Assist faculty members with classroom instruction, exams, record keeping, Canvas tasks, and additional miscellaneous tasks
- Record grades, post announcements, respond to any immediate or any non-essential questions and concerns of students via Canvas or in-office visits
- Collaborate and counsel with teachers on effective teaching styles and places of improvement in current curriculum and classroom management
- Counsel with teachers, faculty members and fellow TA's on student concerns and ways to improve TA workflow
- Use of Trello for work management and accountability and occasional meetings with supervisor regarding work and any concerns or comments
- Assist with hiring and training new TA's and maintain a professional workplace (i.e
- Open up/close, dress code, music, work atmosphere).
Office Clerk
Mutual Underwriters
09.2021 - 01.2022
- Greeted clients and callers daily to handle questions or direct to appropriate staff
- Worked through Epic database, verifying client's personal and policy information and uploading scanned documents
- Organize files, scan and upload documents to increase workflow productivity
- Multitasking emails and other administrative duties with phone calls, and walk-in appointments and clients
- Ensuring emails and requests for information are sent in a timely manner and following up on requests to ensure client's demands are met
- Agency provided employment during summer, winter and spring breaks
Front of House Team Member
The Sugar Hut
08.2020 - 09.2021
- Training new team members in FOH procedures, food safety and quality customer service
- Quality control over products to meet standards of company
- Greeted each customer enthusiastically, engaged with the customer to ensure their needs were met, and upsell products when possible
- Handled complaints, settled disputes and resolved customer conflicts
- Looked for ways to assist bakers without direction in foodservice and cleaning needs to optimize workflow.
Missionary
The Church of Jesus Christ of Latter, Day Saints
11.2018 - 04.2020
- Planning of daily activities, including street contacting, referrals, service, and lessons
- Update information on Area Book Planner database so future missionaries could have accurate information on those being taught in the area
- As a district leader I was responsible for the welfare of the missionaries under my stewardship: training meetings, monthly exchanges, correcting missionaries, giving counsel, and ensuring the needs of those being taught were met
- As a trainer, ensured the needs of the missionary were met, counsel and advised them as they develop their skills and talents to enable them to succeed both on and off of their missions
- Met and built relationships with local leaders and members to boost member-missionary integration in the area.
Education
Bachelor of Science - Clinical Psychology With An Emphasis in Counseling
Brigham Young University - Hawaii
La'ie, HI04.2024
CITI Certification -
BYU Hawaii
06.2023
High School Diploma -
Kamehameha Schools Kapalama
Honolulu, HI05.2018
Skills
- Empathetic
- Conflict resolution
- Relationship building
- Motivational Skills
- Service-oriented mindset
- Active listening skills
- Counseling techniques/skills
- Mediation
- Emotional development
- Team management/leadership
- High-energy attitude
Accomplishments
- Supervised 9 diverse student culture/academic clubs at BYU-Hawaii
- Collaborated with team of 4 in the development of activities and workshops for BYU Hawaii Chapter in 2023
- Plan, Direct and Teach around 100 students hula to perform at annual BYUH Culture Night
- Collaborated with team of 5 in the development of "Empowering Pacific Islander Women through Expressive Arts Therapy: A Case Study."
- Proposed Project Honorable Mention Award Recipient for "Empowering Pacific Islander Women through Expressive Arts Therapy: A Case Study"
- Presented research on "Empowering Pacific Islander Women through Expressive Arts Therapy: A Case Study" at BYU-Hawaii Undergraduate Research Conference.
- Presented research on Hula as an "Effective Means of Therapy in Hawaii" at BYU-Hawaii Undergraduate Research Conference.
References
- Jacquie Alisa, Student Activities Coordinator at BYU-Hawaii Student Leadership & Service Office, (808) 675-3759, jacquie.alisa@byuh.edu
- Kazumi Yamaura, Program Director at Sounding Joy Music Therapy and Certified Music Therapist, (503) 407-1911
- Katey Workman, Religious Education Student Administrative Assistant, (808) 371-0917
- Arlene Uchigakiuchi, Co-owner of Mutual Underwriters, (808) 226-0911, arleneu@mutualunderwriters.com
- Shavone Lave, Owner of the Sugar Hut, (808) 282-3272, Hello@theceobaker.com
Certification
- CITI Certification- June 2023
Timeline
Student Supervisor of Leadership for Clubs
BYU-Hawaii- Student Leadership And Service
09.2023 - 04.2024
Intern Music Therapy Assistant
Sounding Joy Music Therapy, Inc.
07.2023 - 08.2023
Religious Education Teachers Assistant
BYU Hawaii- Religious Education Department
01.2022 - 06.2023
Office Clerk
Mutual Underwriters
09.2021 - 01.2022
Front of House Team Member
The Sugar Hut
08.2020 - 09.2021
Missionary
The Church of Jesus Christ of Latter, Day Saints
11.2018 - 04.2020
Bachelor of Science - Clinical Psychology With An Emphasis in Counseling
Brigham Young University - Hawaii
CITI Certification -
BYU Hawaii
High School Diploma -
Kamehameha Schools Kapalama
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