Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Credentials
Timeline
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Ian Chavarria

Covina,CA

Summary


Self-motivated, efficient, effective, and bilingual Solutions Specialist with 10+ years of expertise in sales and customer
relations in a competitive Wireless industry. Consistently exceeding sales expectations while providing exceptional
customer service with honesty and integrity. Efficiently builds loyalty and long-term relationships with customers, while consistently closing sales. Exceptional ability to find effective solutions by identifying and analyzing challenges and issues. Comfortable with multitasking and adapting in an ever changing environment. Confident leader
and team player who builds people up by gathering and sharing knowledge to others.

Overview

13
13
years of professional experience

Work History

Solutions Specialist

Verizon Wireless
08.2009 - 02.2021
  • Drove sales by building rapport and effectively listening to clients’ needs in order to recommended products and
    services.
  • Communicated with new and existing clients through calls, text, emails and face to face interactions to deliver exceptional service to all inquires.
  • Facilitated the onboarding process for the new clients, ensuring a seamless introduction to our online service.
  • Resolved client issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix root causes of various issues in billing or account management.
  • Provided comprehensive technical support on all hardware and software concerns that arise on clients mobile devices.
  • Coordinated our virtual assistant program, delivering personalized support through video calls, providing technical support and addressing sales inquires with expertise and efficiency.
  • Used Salesforce and other company marketing tools targeting small to medium businesses to generate revenue by discovering needs and providing mobile based solutions.

Assistant Store Manager

Footlocker
12.2007 - 02.2009
  • Managed opening and closing procedures and and balanced cash at end of day to prepare for nightly drop
  • Provided sales goals to team by analyzing historical data.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store inventory by processing incoming/outgoing shipments, stocking inventory, and completing monthly audits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

High School Diploma -

Sierra Vista High School
Baldwin Park, CA

Skills

  • Bilingual (English/Spanish)
  • Account Management
  • Cash Management
  • Client Relations
  • Communication
  • Coordination
  • Customer Service
  • Member Onboarding
  • Product knowledge
  • Salesforce/CRM
  • Resolution-oriented
  • Team Management

Accomplishments

Verizon Wireless Whittier, CA (08/2009-02/2021)

Solutions Specialist

  • 2X Winners Circle Award (Top 15%)
  • Multiple monthly recognitions for sales
  • Multiple gold store experience awards
  • 1yr+ Temporary Manager Role
  • Key Holder

Additional Credentials

Technical Skills

  • Microsoft Office Suite, Google Suite, Zoom, iOS, Android


Timeline

Solutions Specialist

Verizon Wireless
08.2009 - 02.2021

Assistant Store Manager

Footlocker
12.2007 - 02.2009

High School Diploma -

Sierra Vista High School

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Ian Chavarria