Ian Cordova
Brooklyn,NY
Overview
7
7
years of professional experience
Work History
Restaurant Manager
EJ's Luncheonette
01.2024 - 01.2025
- Managed a team of 20-30 staff members, providing training, coaching, and performance evaluations
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Improved table turnover rate through effective floor management techniques during peak hours
- Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
- Conduct inspections in all areas of the restaurant before closing
- Responsible for cash handling and POS systems
Server
Amali
01.2023 - 01.2024
- Provide excellent table service to 50+ guest a night by maintaining knowledge of all menu items, including beverages and wine, and make recommendations upon request
- Required to take monthly wine classes and exams to help customers with any questions to provide a great wine selection
- Effectively communicate with guests and co-workers to ensure guest satisfaction
- Managed multiple tables and guest interactions while delivering a quality dining experience
Server
RedFarm
10.2017 - 11.2022
- Maintained an 5-table section with a 30-guest capacity turning over about every 1.5 hours and serving about 140 guests during busy shifts
- Served guests efficiently, handling busy times with ease, professionalism, and smiles
- Ran POS entering 200+ orders per busy shift with zero errors
- Maintained a robust knowledge of 150+ food and drink items to proactively up-sell menu items to guests while ensuring customer satisfaction
- Acted as a team player, and helped bar or service staff depending on which side of the house was busiest
- Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners
Education
Bachelors of Arts degree - Criminal Justice
John Jay College of Criminal Justice
05.2021
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Additional Information
Great Conversational Skills, Teamwork Oriented, Highly Attentive
Timeline
Restaurant Manager
EJ's Luncheonette
01.2024 - 01.2025
Server
Amali
01.2023 - 01.2024
Server
RedFarm
10.2017 - 11.2022
Bachelors of Arts degree - Criminal Justice
John Jay College of Criminal Justice
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