Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ian Cordova

Brooklyn

Summary

Dynamic restaurant professional with proven expertise in team management and customer engagement, honed at EJ's Luncheonette. Successfully increased table turnover rates and enhanced guest satisfaction through strategic oversight and effective communication. Skilled in inventory control and staff training, delivering exceptional dining experiences while maintaining operational excellence.

Overview

8
8
years of professional experience

Work History

Server

Amali
Manhattan
12.2023 - 08.2025
  • Delivered excellent table service to over 50 guests each night by mastering menu items and wine selections.
  • Completed monthly wine classes and exams to enhance expertise in wine recommendations.
  • Maintained effective communication with guests and staff to ensure optimal satisfaction.
  • Managed multiple tables simultaneously, ensuring a high-quality dining experience for all patrons.

Restaurant Manager

EJ's Luncheonette
Manhattan
12.2022 - 12.2023
  • Managed team of 20-30 staff, conducting training, coaching, and performance evaluations.
  • Addressed customer complaints promptly to enhance satisfaction levels.
  • Increased table turnover rate through strategic floor management during peak hours.
  • Facilitated regular meetings with staff to communicate goals and address challenges.
  • Conducted thorough inspections of all restaurant areas before closing.
  • Executed cash handling procedures and managed POS systems efficiently.

Server

RedFarm
Manhattan
10.2017 - 11.2022
  • Managed five-table section with 30-guest capacity, achieving turnover every 1.5 hours.
  • Served approximately 140 guests during peak shifts with high efficiency and professionalism.
  • Processed over 200 orders per busy shift through POS system with zero errors.
  • Maintained extensive knowledge of 150+ food and drink items to enhance upselling efforts.
  • Collaborated with bar and service staff to address operational demands and optimize service.
  • Recommended wine pairings and desserts to elevate dining experiences for guests.

Education

Bachelors of Arts degree - Criminal Justice

John Jay College of Criminal Justice
05.2021

Skills

  • Team management
  • Inventory control
  • Customer engagement
  • Staff oversight

Additional Information

Great Conversational Skills, Teamwork Oriented, Highly Attentive

Timeline

Server

Amali
12.2023 - 08.2025

Restaurant Manager

EJ's Luncheonette
12.2022 - 12.2023

Server

RedFarm
10.2017 - 11.2022

Bachelors of Arts degree - Criminal Justice

John Jay College of Criminal Justice

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