IAN COSTELLO
Austin,TX
Summary
Detail-oriented and proactive Administrative Operations Specialist with over 4 years of experience leading clinic operations for the U.S. Army. Proven expertise in managing daily workflows, coordinating staff, ensuring regulatory compliance, and supporting senior leadership in fast-paced, high-stakes environments. Skilled in operational planning, staff supervision, record-keeping, and internal communications. Adept at balancing independent judgment with collaborative decision-making. Seeking to leverage a strong foundation in administrative leadership in a university department management role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Operations/Personnel Administrative Specialist
U.S. Army Combat Medic
01.2022 - 04.2024
- Oversaw daily clinical operations in a high-demand medical facility, ensuring efficiency in patient scheduling, record keeping, and team coordination.
- Led morning operational meetings, presenting updates on patient care, workflow issues, and compliance measures to supervisory leadership.
- Served as key liaison between patients and providers; ensured seamless communication and delivery of services in alignment with organizational standards.
- Managed confidential medical records using the Army’s digital systems; ensured documentation adhered to strict federal and military compliance standards.
- Provided mentorship and guidance to junior team members in task management, patient interaction, and adherence to protocols.
- Delivered exemplary administrative and customer service support by resolving patient issues, tracking appointments, and coordinating across departments.
- Maintained adherence to Army healthcare regulations and SOPs, contributing to operational readiness and audit success.
Emergency Medical Technician/ Paratrooper
U.S. Army
01.2020 - 01.2022
- Led emergency medical teams and paratroopers in high-pressure environments, including Operation Allies Refuge, safeguarding the well-being of military personnel.
- Implemented training programs to improve team readiness in emergency medical and animal care in wildlife and field scenarios.
- Conducted field assessments in wilderness areas to ensure safety and optimize the use of resources in emergency response operations.
- Achievements: Enhanced vaccination outreach and emergency response times, streamlining processes for community health initiatives.
Sales & Marketing Operations Coordinator
Reynolds Autos Group
06.2017 - 05.2019
- Managed the full sales cycle — from customer engagement and needs assessment to financing, documentation, and post-sale follow-up — while consistently exceeding monthly targets.
- Built lasting client relationships by providing tailored solutions and top-tier customer service, helping maintain a high customer satisfaction rate and generate repeat business.
- Took initiative in coordinating marketing campaigns and local outreach programs, including partnerships with shelters and nonprofits to boost brand visibility and community engagement.
- Maintained detailed and accurate records of sales activities, client interactions, and financing paperwork, ensuring full compliance with dealership policies and state regulations.
- Regularly collaborated with finance, service, and inventory departments to ensure seamless customer experience and internal coordination.
- Provided product training to new hires and supported management in organizing team meetings and daily sales briefings.
- Balanced multiple priorities in a fast-paced environment while maintaining attention to detail and adhering to dealership protocols.
Chief Development Officer / Dorm Father / Teacher
Gregory the Great Academy
08.2013 - 05.2016
- Managed fundraising and development programs, increasing public relations support for student welfare and environmental education.
- Led a team of educators, incorporating environmental stewardship into curriculum, fostering a deeper understanding of the importance of nature conservation.
- Coordinating with and staff students to work with wildlife conservation groups building trails and safely removing or fallen trees.
Education
Bachelor of Science - Agricultural Design
GAIA University
Boulder, CO01.2018
Skills
- Recreation Planning & Development
- Leadership & Training
- Customer Service & Collaboration
- Natural Resource Management
- Conflict Resolution & Community Engagement
- Wilderness Emergency Care
- Program Development & Public Safety
- Staff Supervision & Workflow Management
- Administrative & HR Coordination
- Compliance & Policy Enforcement
Certification
- Emergency Medical Technician (EMT)
- CPR Certification
- Leadership and Management Training
- Community Outreach Certification
- Suicide Prevention Training
VETERANSPREFERENCE
Yes, Honorable (DD-214 Available)
CITIZENSHIP
U.S. Citizen
Timeline
Clinic Operations/Personnel Administrative Specialist
U.S. Army Combat Medic
01.2022 - 04.2024
Emergency Medical Technician/ Paratrooper
U.S. Army
01.2020 - 01.2022
Sales & Marketing Operations Coordinator
Reynolds Autos Group
06.2017 - 05.2019
Chief Development Officer / Dorm Father / Teacher
Gregory the Great Academy
08.2013 - 05.2016
Bachelor of Science - Agricultural Design
GAIA University
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