Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ian Coulter

Rockford,MN

Summary

Motivated individual with experience in business development and customer service. Skilled in customer relationships, building teams and understanding company goals. Diligent and hard working with special attention to planing, technical details with good communication and people skills. Ready for a new challenge and working with a growing company to continue to learn and develop new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Coffee Engineer

Esspresso Tech/ Gruppo Robey LLC
01.2023 - Current
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.

Business Development Manager

Rapid Packaging
11.2022 - 08.2023
  • Hunting for new business while developing current accounts in the eastern part of the United States
  • Building and presenting packaging solutions for customers looking eliminate their pain points and scaling up their business
  • Cold calling on new prospects both in person and over the phone
  • Report on forecasting sales in existing and new business
  • Logging growth on developing business in company CRM
  • Leverage selling strategies to identify and obtain new business and build an opportunity pipeline.

Inside Sales Specialist/ Project Management

Cedar Box Company
02.2021 - 11.2022
  • Implementing new ERP (E2 Shoptech)
  • Analyzing competitive pricing and service across multiple vendors
  • Mapping out new processes both for sales and purchasing
  • Working alongside vendors to ensure pricing and on time delivery is accurate
  • Forecasting warehouse stock based on order volume
  • Order processing in MRP systems both sales orders and purchase orders
  • Cold Calling new clients

Customer Service Representative

Nidec Control Techniques / Emerson
07.2017 - 11.2020
  • Accurate order processing and interfacing with supply chain
  • Wrote procedures for order entry, customer service and RMA team
  • Performed training on procedures in person and online
  • Entering and retrieving data from MRP systems
  • Communication with customers about order status and logistics
  • Cross functional communication
  • After-hours (weekends/ holidays) on call for special order processing
  • Created commercial invoices and entered product data into the Automated Export Systems (AES)
  • Safety committee member

Facilities Specialist & Distribution Operator

Astora Women's Health LLC
12.2015 - 04.2016
  • Performed routine facility walk-throughs to identify potential issues before they escalate into costly repairs or safety hazards.
  • Maintained accurate records of all building systems, equipment warranties, and maintenance schedules to facilitate effective asset management practices.
  • Collaborated with cross-functional teams on facility projects, ensuring timely completion without disrupting daily operations.
  • Responsible for appropriate and a safe office environment.
  • Responsible for setting up the distribution center and providing proper tools and equipment for all distribution purposes.
  • Using supply chain management systems (materials resource planning software)
  • Maintaining traceability

Education

High School Diploma -

Central High School
Norwood Young America, MN
05.2013

GED -

Dakota County Technical College
Rosemount, MN
07.2014

Skills

  • Proficient in : Microsoft Office, Share point, MRP systems, CRM and ERP software
  • Project Management
  • Technical reporting
  • Time Management
  • Salesforce Management
  • Training and Development
  • Documentation practices
  • Customer Service

Certification

  • RMC learning solutions Class/ Course CAPM- January 2024

Timeline

Coffee Engineer

Esspresso Tech/ Gruppo Robey LLC
01.2023 - Current

Business Development Manager

Rapid Packaging
11.2022 - 08.2023

Inside Sales Specialist/ Project Management

Cedar Box Company
02.2021 - 11.2022

Customer Service Representative

Nidec Control Techniques / Emerson
07.2017 - 11.2020

Facilities Specialist & Distribution Operator

Astora Women's Health LLC
12.2015 - 04.2016

High School Diploma -

Central High School

GED -

Dakota County Technical College

Similar Profiles

CREATE PROFILE
Ian Coulter