Ian Cox
Lake Charles,LA
Summary
Goal oriented individual with a proven track record of success in every position given. Skilled in complex problem-solving and exceptional customer service, I excel in teamwork and thrive on delivering outstanding outcomes. My experience spans customer service, research, and sales, driving success through meticulous attention to detail and an outgoing personality.
Overview
3
3
years of professional experience
Work History
Research Assistant
University Of Louisiana At Lafayette
10.2024 - Current
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Enhanced participant recruitment strategies, leading to more diverse and representative study samples.
- Identified and resolved data discrepancies, ensuring highest level of accuracy in research outcomes.
Customer Service Representative
Golden Nugget Casino
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
Adventure Guide
Lake Area Adventures
04.2023 - 02.2024
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Delivered effective safety debriefings to guests to promote safe environment.
- Performed emergency first aid when necessary while maintaining a calm demeanor under pressure situations involving client injury or illness incidents.
- Trained new team members on company policies, safety procedures, and best practices for leading successful outings.
- Ensured safety of participants by conducting thorough equipment inspections, risk assessments, and providing clear instructions for all activities.
Sales Associate
Market Basket
02.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Kinesiology
University of Louisiana At Lafayette
Lafayette, LA05-2028
High School Diploma -
Barbe High School
Lake Charles, LA05-2024
Skills
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Complex Problem-solving
- Multi-tasking strength
- Excellent people skills
- Outgoing personality
- Exceptional customer service
- Guest relations
Accomplishments
Graduated High School with honors and a 4.2 GPA
Proud Eagle Scout
5-time 1st Chair Baritone Saxophone in District V, Louisiana
University of Louisiana Top Scholar
Timeline
Research Assistant
University Of Louisiana At Lafayette
10.2024 - Current
Customer Service Representative
Golden Nugget Casino
02.2024 - Current
Adventure Guide
Lake Area Adventures
04.2023 - 02.2024
Sales Associate
Market Basket
02.2022 - 04.2023
Bachelor of Science - Kinesiology
University of Louisiana At Lafayette
High School Diploma -
Barbe High School
Similar Profiles
Brandon BishopBrandon Bishop
Division I Student-Athlete at University of Louisiana at Lafayette & Liberty UniversityDivision I Student-Athlete at University of Louisiana at Lafayette & Liberty University
Aasia SamAasia Sam
Call Center Enrollment Management Team at University Of Louisiana At LafayetteCall Center Enrollment Management Team at University Of Louisiana At Lafayette
Bryce BartschBryce Bartsch
Community Director at University of Louisiana at Lafayette HousingCommunity Director at University of Louisiana at Lafayette Housing