Ian Cox
Live Oak,TX
Summary
I am a professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Mama Margie's
08.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Food Champion
Taco Bell
10.2023 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Greet customers in the restaurant or drive-thru, answer questions, and provide friendly, accurate service
- Prepare food ingredients, assemble orders, and ensure orders are correct
- Package products
- Maintain a clean, safe, and stocked work environment
- Handle payments and thank customers
- Be knowledgeable about menu items and promotions
- Work well with teammates and accept coaching from management
- Assist in the training of new crew members
- Work within a team setting to meet sales goals
Cashier
McDonald's
08.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
Back of House
Panda Express
07.2022 - 08.2023
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Improved employee retention by providing ongoing training and promoting a positive work environment.
- Assessed staff performance regularly, providing constructive feedback for continuous improvement efforts.
Crewmember/Frycook/Cashier
Raising Canes Chicken Fingers
05.2021 - 07.2022
- Exceeded expectations, going above and beyond to insure the necessities of the customers were encountered
- Applying timers to freshly cooked food to ensure the quality of the sustenance met RPS standards and provided customers with valued experience
- Assisted customers of need as a first priority with means of urgency and efficiency
- Constructively communicating with everyone on the premise including customers, managers, and crewmembers
- Solidified customer relations in a means to bring a relationship that captivated a desire for them to come back
- Assisted with extra commodities managers around the restaurant wanted completed, such as polishing tanks, cleaning the trash-run area and even assisting with power-washing floors
- Maintaining a clean and well-organized area with every station I was assigned too
- Persevering the dining room lobby in a well-kept and presentable manner, in order too captivate an accustom experience of conservative place to eat
- Following the 'Golden-Rule' at all times and showing empathy to upset customers by putting myself in their shoes to truly assess specific situations
- Communicating effectively in kitchen, calling out all big orders so other stations can stay on top of it
- Greeting all customers with a well-mannered welcome and a sense of passion
- Dropping a conservative and considerate amount of food depending the restaurant's busyness to preserve an attentive amount of waste
Education
BBA - Finance
The University of Texas At San Antonio
San Antonio, TX02-2026
Associate of Arts - Finance
Northeast Lakeview College
Universal City, TX02-2025
High School Diploma -
Veterans Memorial High School
San Antonio, TX05-2023
Skills
- Basketball
- Self-Motivation
- Leadership
- Adaptability
- Communication
- Decision-Making
- Data Analytics
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
Certification
Microsoft Word Specialist
Hobbies and Interests
- 3D Printing
- Acting
- Calligraphy
- Collecting
- Animation
- Coffee Roasting
- Swimming
- Basketball
- Candle Making
- Coloring
Achievementsawards
All - Team District Champions, 03/01/22, Men's Varsity Basketball
Timeline
Cashier
Mama Margie's
08.2024 - 10.2024
Food Champion
Taco Bell
10.2023 - 02.2024
Cashier
McDonald's
08.2023 - 02.2024
Back of House
Panda Express
07.2022 - 08.2023
Crewmember/Frycook/Cashier
Raising Canes Chicken Fingers
05.2021 - 07.2022
Microsoft Word Specialist
BBA - Finance
The University of Texas At San Antonio
Associate of Arts - Finance
Northeast Lakeview College
High School Diploma -
Veterans Memorial High School
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